IT-Landscape Management in the Higher Educational Institutions
Abstract
Human Resources (HR) has always been one of the main success factors in business. Higher Educational Institutions (HEI), such as universities, are increasingly confronted with the challenge of efficiently managing and continually developing their human resources due to increasing competition in this field. Besides the instructors and researchers, many other human resources are running these institutions. As in all other business fields, HEI are gradually relying on information technologies (IT) in their daily business processes. This expands their IT-landscape and increases the need for qualified HR to run, develop, and maintain these infrastructures. More and more students and employees are making extensive use of the resources provided by the institutions to support themselves as much as possible. In this work, we will present the results of a study conducted with IT-Landscapes in nine HEIs from four Southern Mediterranean countries compared to three European HEIs. Besides assessing the current IT-Landscape in these HEIs, the study highlights the technical and practical needs, which call for improving the situation in the HEIs of the targeted countries and other similar countries.
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IT and similar departments in HEIs play a crucial role in managing network services, supporting technologies and platforms, and resolving software and hardware issues for students and staff.
“Information Technology (IT) and similar departments in HEIs play a crucial role in managing network services, supporting various technologies and platforms, and resolving software and hardware issues encountered by students and staff [53].”
From AI Governance in Higher Education: Case Studies of Guidance at Big Ten Universities (2024) · cites this paper as [53]
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AI Governance in Higher Education: Case Studies of Guidance at Big Ten Universities
Wu, C., Zhang, H., & Carroll, J. M. (2024) · Future Internet · doi:10.3390/fi16100354 · Cited by 99 · see citing works
“Information Technology (IT) and similar departments in HEIs play a crucial role in managing network services, supporting various technologies and platforms, and resolving software and hardware issues encountered by students and staff (Volk and Jamous 2018).”
- Authors
- Volk, M., & Jamous, N.
- Affiliations
- Otto-von-Guericke-Universität Magdeburg (DE)
- ORCID
- Volk, Matthias
- Venue
- 2018 Sixth International Conference on Enterprise Systems (ES)
- Publisher
- IEEE
- Published
- 2018-10
- Pages
- 211-216
- OpenAlex
- W2907862287
- Cited by
- 2
- References
- 9
- Citations by year
- 2024: 1 · 2022: 1
- FWCI
- 0.00
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- International Conference on Enterprise Systems (ES) (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Physical Sciences › Computer Science › Information Systems › Information Systems Education and Curriculum Development
- Physical Sciences › Computer Science › Information Systems › Educational Management and Quality
- Keywords
- higher education institutions, human resource management, university information technology, IT infrastructure
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