The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
The Service System Is the Basic Abstraction of Service Science
Abstract
Abstraction is a powerful thing. During the 19th century, the industrial revolution was built on many powerful abstractions, such as mass, energy, work, and power. During the 20th century, the information revolution was built on many powerful abstractions, such as binary digit or bit, binary coding, and algorithmic complexity. Here, we propose an abstraction that will be important to the service revolution of the 21st century: the service system, which is a configuration of people, technologies, and other resources that interact with other service systems to create mutual value. Many systems can be viewed as service systems, including families, cities, and companies, among many others. In this paper, we show how the service-system abstraction can be used to understand how value is created, in the process unifying concepts from many disciplines and creating the foundation for an integrated science of service.
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Cites
A contribution to the theory of economic growth
Solow, R. M. (1956) · The Quarterly Journal of Economics · doi:10.2307/1884513 · Cited by 24,483
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Self-citationService-dominant logic: continuing the evolution
Vargo, S. L., & Lusch, R. F. (2008) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-007-0069-6 · Cited by 7,824
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Metadata
- Authors
- Spohrer, J., Vargo, S. L., Caswell, N., & Maglio, P. P.
- Venue
- Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008)
- Publisher
- IEEE
- Published
- 2008-01
- Pages
- 104-104
- ISSN
- 1530-1605 (ISSN-L)
- OpenAlex
- W2106099010
- Cited by
- 431
- References
- 3
- FWCI
- 141.58
- Type
- conference paper
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The Service System Is the Basic Abstraction of Service Science. https://app.cochat.ai/papers/10.1109/hicss.2008.451
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- Spohrer, J., Vargo, S. L., Caswell, N., & Maglio, P. P. (2008). The Service System Is the Basic Abstraction of Service Science. Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008). https://doi.org/10.1109/hicss.2008.451
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