QoE Evaluation Based on QoS and QoBiz Parameters Applied to an OTT Service
Abstract
In this paper, we present a framework for evaluating the QoE of a service that includes functional and non-functional service requirements. Non-functional requirements are classified into objective, subjective, and business parameters that affect Quality of Service (QoS), Quality of Experience (QoE), and Quality of Business (QoBiz), correspondingly. As those metrics have a strong dependency between each other, we discuss how the QoE of a web-based Over-The-Top service (OTT) can be evaluated taking into account subjective, objective and business parameters. The functional service behavior is described by an Extended Finite State Machine (EFSM) in which non-functional objective, subjective and business-related parameters are tracked using context variables and corresponding updating functions. These parameters are used to evaluate the QoE of the service. We show that the corresponding model allows to keep a track of a user-service interaction. Moreover, the model of the service integrates subjective, objective and business parameters, and thus, can be applied to the QoE evaluation of any OTT service.
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Netflix is providing private peering connections and SSs to collaborating ISPs under the Netflix Open Connect program.
“Similarly, Netflix is providing private peering connections and SSs to the collaborating ISPs under the Netflix Open Connect program 3 .”
From QoE Management of Multimedia Streaming Services in Future Networks: A Tutorial and Survey (2020) · cites this paper as [3]
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QoE Management of Multimedia Streaming Services in Future Networks: A Tutorial and Survey
Barakabitze, A. A., Barman, N., Ahmad, A., Zadtootaghaj, S., Sun, L., Martini, M. G., & Atzori, L. (2020) · IEEE Communications Surveys & Tutorials · doi:10.1109/comst.2019.2958784 · Cited by 239 · see citing works
QoE-Driven Service Optimization Aware of the Business Model
Rivera, D., & Cavalli, A. (2016) · 2016 30th International Conference on Advanced Information Networking and Applications Workshops (WAINA) · doi:10.1109/waina.2016.105 · Cited by 3 · see citing works
Self-citation
- Authors
- Rivera, D., Kushik, N., Fuenzalida, C., Cavalli, A., & Yevtushenko, N.
- Affiliations
- Centre National de la Recherche Scientifique (FR)
- National Research Tomsk State University (RU)
- Venue
- 2015 IEEE International Conference on Web Services
- Publisher
- IEEE
- Published
- 2015-06
- Pages
- 607-614
- OpenAlex
- W1516285094
- Cited by
- 11
- References
- 16
- Citations by year
- 2023: 2 · 2019: 2 · 2018: 2 · 2017: 1 · 2016: 3 · 2015: 1
- FWCI
- 0.96
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- IEEE International Conference on Web Services (ICWS) (publishedVersion)
- HAL (submittedVersion)
- Topics
- Physical Sciences › Computer Science › Computer Vision and Pattern Recognition › Image and Video Quality Assessment
- Social Sciences › Sociology and Political Science › Multimedia Communication and Technology
- Physical Sciences › Computer Science › Information Systems › Service-Oriented Architecture and Web Services
- Keywords
- quality of experience, quality of service, over-the-top services, non-functional requirements, extended finite state machines, contextual factors, online services
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