“A support system for formal college students: a case study of a community-based app augmented with a chatbot.”
Abstract
The rapid adoption and advancement of technology has improved communication methods in many facets of life, including education. The affordance of an effective virtual communication channel can support college students' sense of belonging and mitigate their anxiety, which in turn can help them reach their maximum academic potential and greater well-being. In this study, we explored the common problems faced by college students—in particular, students enrolled in the Faculty of Computing and Information Technology at King Abdulaziz University—when they seek help, ask questions, or find out about current and upcoming events in the college. Moreover, we explored their knowledge of chatbots and their perceived effectiveness in answering frequently asked questions. The results revealed 1) the absence of a single platform that helps them communicate and share mutual benefits in an effective, easy, and fast manner, and 2) that less than half of the surveyed participants had previously interacted with a chatbot. Thus, the paper presents the development of a unified communication channel by building a mobile application that brings college students together to communicate and exchange common experiences and interests while being supported by a digital assistant technology (chatbot), which can answer common questions and inquiries. Users in a pilot test showed a high satisfaction level with the app.
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Those two studies did not focus on measuring actual learning practices or students' motivational orientations toward chatbots.
“However, these studies did not focus on measuring actual learning practices or students' motivational orientations toward chatbots.”
From Implementing the bashayer chatbot in Saudi higher education: measuring the influence on students' motivation and learning strategies (2023) · cites this paper as Alqaidi et al., 2021
Only two studies, by Alqaidi et al. (2021) and Al-Ghadhban and Al-Twairesh (2020), explored the effects of chatbots in supporting Saudi undergraduate students' learning enquiries.
“Only two studies, conducted by Alqaidi et al. (2021) and Al-Ghadhban and Al-Twairesh (2020), were found to explore the effects of chatbots in supporting Saudi undergraduate students' learning enquires.”
From Implementing the bashayer chatbot in Saudi higher education: measuring the influence on students' motivation and learning strategies (2023) · cites this paper as Alqaidi et al., 2021
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Al-Abdullatif, A. M., Al-Dokhny, A. A., & Drwish, A. M. (2023) · Frontiers in Psychology · doi:10.3389/fpsyg.2023.1129070 · Cited by 80 · see citing works
Ethical Considerations in the Use of AI for Higher Education: A Comprehensive Guide
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- Authors
- Alqaidi, S., Alharbi, W., & Almatrafi, O.
- Affiliations
- King Abdulaziz University (SA)
- Venue
- 2021 19th International Conference on Information Technology Based Higher Education and Training (ITHET)
- Publisher
- IEEE
- Published
- 2021-11-04
- Pages
- 01-05
- OpenAlex
- W4226467434
- Cited by
- 10
- References
- 18
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 3 · 2023: 4 · 2022: 1
- FWCI
- 0.92
- Type
- conference paper
- Language
- en
- Open access
- closed
- Licence
- Locations
- International Conference on Information Technology Based Higher Education and Training (ITHET) (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Psychology › Applied Psychology › Digital Mental Health Interventions
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Keywords
- chatbots, mobile application, university students, student support, sense of belonging, student anxiety, virtual assistants, frequently asked questions, student communication, user satisfaction, King Abdulaziz University
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