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“Alexa, Can I Trust You?”
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Several recent incidents highlight significant security and privacy risks associated with intelligent virtual assistants (IVAs). Better diagnostic testing of IVA ecosystems can reveal such vulnerabilities and lead to more trustworthy systems.
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“Currently, it is possible to develop apps for consumer voice assistants (eg, skills for Amazon Alexa or actions for Google Assistant). However, these products may be of privacy [76] or safety concerns [77].”
From Voice-Based Conversational Agents for the Prevention and Management of Chronic and Mental Health Conditions: Systematic Literature Review (2021) · cites this paper as [77]
In the citing paper
“users still lack trust in voice-based chatbots [61] due to privacy concerns and security vulnerabilities [62]”
From Interacting with a Chatbot-Based Advising System: Understanding the Effect of Chatbot Personality and User Gender on Behavior (2022) · cites this paper as [62]
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“AI has recently been the objective of substantial interest from policy-making and regulatory bodies, as well as in discussions and reflections on ethics, privacy management and trust [21].”
From Future directions for chatbot research: An interdisciplinary research agenda (2021) · cites this paper as [21]
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Metadata
- Authors
- Chung, H., Iorga, M., Voas, J., & Lee, S.
- Affiliations
- National Institute of Standards and Technology (US)
- Korea University (KR)
- Venue
- Computer
- Published
- 2017
- Volume
- 50
- Issue
- 9
- Pages
- 100-104
- ISSN
- 0018-9162 (ISSN-L)
- 1558-0814
- PMC
- PMC5714311
- OpenAlex
- W2759491482
- Cited by
- 230
- References
- 4
- Citations by year
- 2026: 4 · 2025: 15 · 2024: 12 · 2023: 27 · 2022: 38 · 2021: 49 · 2020: 42 · 2019: 28 · 2018: 14 · 2017: 1
- FWCI
- 59.54
- Type
- journal article
- Language
- en
- Open access
- green
- www.ncbi.nlm.nih.gov
- Locations
- Computer (publishedVersion)
- PubMed (publishedVersion)
- PubMed Central (acceptedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Hardware and Architecture › Security and Verification in Computing
- Keywords
- virtual assistants, security vulnerabilities, privacy risks, trustworthiness, diagnostic testing, voice assistants
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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