The Dynamics of Trust in Cyberdomains

Hoffman, Robert R.; Lee, John D.; Woods, David D.; Shadbolt, Nigel; Miller, Janet; Bradshaw, Jeffrey M.

doi:10.1109/mis.2009.124

Cited by 43

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

The Dynamics of Trust in Cyberdomains

Hoffman, Robert R., Lee, John D., Woods, David D., Shadbolt, Nigel, Miller, Janet, Bradshaw, Jeffrey M.·2009·IEEE Intelligent Systems

DOI 10.1109/mis.2009.124

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Abstract

This essays examined some human-centering issues for the Networld, placed primarily for convenience into five categories: antitrust in technology, a concensus on what "trust" is, interpersonal trust versus trust in automation, trusting as a dynamic process, and resilience engineering for the active management of trust. The approach of designing and foundation for the active management of trust in cyberdomains.

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Crossref · 10.1109/mis.2009.124

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6 of 6 references verified0 citation errors · 0 not checkable

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Trust is dynamic and can increase or decrease during interactions.
“Trust is dynamic and can increase or decrease during interactions (Y.Guo & Yang, 2021;Glikson & Woolley, 2020;R. R. Hoffman et al., 2009).”
From Trust, distrust, and appropriate reliance in (X)AI: A conceptual clarification of user trust and survey of its empirical evaluation (2025) · cites this paper as R. R. Hoffman et al., 2009

Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605
Self-citation
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Nass, C., & Moon, Y. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00153 · Cited by 4,022
The role of trust in automation reliance
Dzindolet, M. T., Peterson, S. A., Pomranky, R. A., Pierce, L. G., & Beck, H. P. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00038-7 · Cited by 1,276
On-line trust: concepts, evolving themes, a model
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00041-7 · Cited by 1,200
Ten challenges for making automation a ‘team player’ in joint human-agent activity
Klein, G., Woods, D. D., Bradshaw, J. M., Hoffman, R. R., & Feltovich, P. J. (2004) · IEEE Intelligent Systems · doi:10.1109/mis.2004.74 · Cited by 590

Flagged first, then by citations

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Sorted by citations

Trust in Automation: Integrating Empirical Evidence on Factors That Influence Trust
Hoff, K. A., & Bashir, M. (2015) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1177/0018720814547570 · Cited by 2,817
Measures for explainable AI: Explanation goodness, user satisfaction, mental models, curiosity, trust, and human-AI performance
Hoffman, R. R., Mueller, S. T., Klein, G., & Litman, J. (2023) · Frontiers in Computer Science · doi:10.3389/fcomp.2023.1096257 · Cited by 272
Self-citation
How should intelligent agents apologize to restore trust? Interaction effects between anthropomorphism and apology attribution on trust repair
Kim, T., & Song, H. (2021) · Telematics and Informatics · doi:10.1016/j.tele.2021.101595 · Cited by 101
Trust, distrust, and appropriate reliance in (X)AI: A conceptual clarification of user trust and survey of its empirical evaluation
Visser, R., Peters, T. M., Scharlau, I., & Hammer, B. (2025) · Cognitive Systems Research · doi:10.1016/j.cogsys.2025.101357 · Cited by 58
The description-experience gap in the effect of warning reliability on user trust and performance in a phishing-detection context
Chen, J., Mishler, S., Hu, B., Li, N., & Proctor, R. W. (2018) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2018.05.010 · Cited by 50
Automation Error Type and Methods of Communicating Automation Reliability Affect Trust and Performance: An Empirical Study in the Cyber Domain
Chen, J., Mishler, S., & Hu, B. (2021) · IEEE Transactions on Human-Machine Systems · doi:10.1109/thms.2021.3051137 · Cited by 40

Authors: Hoffman, R. R., Lee, J. D., Woods, D. D., Shadbolt, N., Miller, J., & Bradshaw, J. M.
Venue: IEEE Intelligent Systems
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Published: 2009-11
Volume: 24
Issue: 6
Pages: 5-11
ISSN: 1541-1672
DOI: 10.1109/mis.2009.124
Cited by: 43
References: 6
Licence: ieeexplore.ieee.org/Xplorehelp/downloads/license-information/IEEE.html (vor)

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The Dynamics of Trust in Cyberdomains

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