Cited by 590Human-Automation Interaction and SafetySocial Robot Interaction and HRIUsability and User Interface Design

Ten challenges for making automation a ‘team player’ in joint human-agent activity

Klein, G., Woods, D.D., Bradshaw, J.M., Hoffman, R.R., Feltovich, P.J.·2004·IEEE Intelligent Systems

Abstract

We propose 10 challenges for making automation components into effective "team players" when they interact with people in significant ways. Our analysis is based on some of the principles of human-centered computing that we have developed individually and jointly over the years, and is adapted from a more comprehensive examination of common ground and coordination.

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Registry

Crossref · 10.1109/mis.2004.74

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22 of 22 references verified0 citation errors · 0 not checkable

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  • For the foreseeable future, AI systems will have fundamentally different cognitive qualities and abilities than biological systems.

    “For the time being, AI systems will have fundamentally different cognitive qualities and abilities than biological systems.”

    From Human- versus Artificial Intelligence (2021) · cites this paper as Klein et al., 2004

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Authors
Klein, G., Woods, D. D., Bradshaw, J. M., Hoffman, R. R., & Feltovich, P. J.
Affiliations
Florida Institute for Human and Machine Cognition (US)
Venue
IEEE Intelligent Systems
Published
2004-11
Volume
19
Issue
06
Pages
91-95
ISSN
1541-1672 (ISSN-L)
OpenAlex
W2026272086
Cited by
590
References
25
Citations by year
2026: 23 · 2025: 21 · 2024: 41 · 2023: 33 · 2022: 48 · 2021: 55 · 2020: 40 · 2019: 42 · 2018: 42 · 2017: 34 · 2016: 32 · 2015: 15 · 2014: 28 · 2013: 22 · 2012: 20
FWCI
13.44
Type
journal article
Language
en
Open access
closed
Locations
IEEE Intelligent Systems (publishedVersion)
Funders
Ohio State University
Topics
  • Social Sciences › Psychology › Social Psychology › Human-Automation Interaction and Safety
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords
human-agent interaction, human-centered computing, common ground, coordination, automation, team players

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