Ethical Chatbot Design for Reducing Negative Effects of Biased Data and Unethical Conversations

The global landscape of AI ethics guidelines

Jobin, A., Ienca, M., & Vayena, E. (2019) · Nature Machine Intelligence · doi:10.1038/s42256-019-0088-2 · Cited by 6,220 · see citing works

Datasheets for Datasets

Gebru, T., Morgenstern, J., Vecchione, B., Vaughan, J. W., Wallach, H., Daumé, H., & Crawford, K. (2018) · arXiv · doi:10.48550/arxiv.1803.09010 · Cited by 2,474

Datasheets for datasets

Gebru, T., Morgenstern, J., Vecchione, B., Vaughan, J. W., Wallach, H., III, H. D., & Crawford, K. (2021) · Communications of the ACM · doi:10.1145/3458723 · Cited by 2,469 · see citing works

What is Computer Ethics?

MOOR, J. H. (1985) · Metaphilosophy · doi:10.1111/j.1467-9973.1985.tb00173.x · Cited by 863 · see citing works

How AI can be a force for good

Taddeo, M., & Floridi, L. (2018) · Science · doi:10.1126/science.aat5991 · Cited by 760 · see citing works

Ethical principles in machine learning and artificial intelligence: cases from the field and possible ways forward

Lo Piano, S. (2020) · Humanities and Social Sciences Communications · doi:10.1057/s41599-020-0501-9 · Cited by 229 · see citing works

Contextual Integrity Up and Down the Data Food Chain

Nissenbaum, H. F. (2019) · Theoretical Inquiries in Law · doi:10.1515/til-2019-0008 · Cited by 138 · see citing works

Deep Learning for Deepfakes Creation and Detection: A Survey

Nguyen, T. T., Nguyen, M. C., Nguyen, D. T., Nguyen, D. T., & Nahavandi, S. (2020) · Figshare · doi:10.6084/m9.figshare.12731039.v1 · Cited by 122 · see citing works

A survey on ethical principles of AI and implementations

Zhou, J., Chen, F., Berry, A., Reed, M., Zhang, S., & Savage, S. (2020) · 2020 IEEE Symposium Series on Computational Intelligence (SSCI) · doi:10.1109/ssci47803.2020.9308437 · Cited by 99 · see citing works

The Current State of Industrial Practice in Artificial Intelligence Ethics

Vakkuri, V., Kemell, K., Kultanen, J., & Abrahamsson, P. (2020) · IEEE Software · doi:10.1109/ms.2020.2985621 · Cited by 98 · see citing works

A Machine Learning Approach to Prevent Malicious Calls over Telephony Networks

Li, H., Xu, X., Liu, C., Ren, T., Wu, K., Cao, X., Zhang, W., Yu, Y. H., & Song, D. X. (2018) · IEEE Symposium on Security and Privacy (S&P) · doi:10.1109/sp.2018.00034 · Cited by 57 · see citing works

Ethics for Big Data and Analytics

O’Leary, D. E. (2016) · IEEE Intelligent Systems · doi:10.1109/mis.2016.70 · Cited by 52 · see citing works

Designing a Value-Driven Future for Ethical Autonomous and Intelligent Systems

Adamson, G., Havens, J. C., & Chatila, R. (2019) · Proceedings of the IEEE · doi:10.1109/jproc.2018.2884923 · Cited by 52 · see citing works

From Principles to Practice. An interdisciplinary framework to operationalise AI ethics.

Hallensleben, S., Fetic, L., Fleischer, T., Grünke, Hagendorff, T., Hauer, M. P., Hauschke, A., Heesen, J., Herrmann, M., Hillerbrand, R., et al. (2020) · Cited by 52 · see citing works

From What to How. An Overview of AI Ethics Tools, Methods and Research to Translate Principles into Practices.Preprint

Morley, J., Floridi, L., Kinsey, L., & Elhalal, A. (2019) · arXiv (Cornell University) · Cited by 39 · see citing works

AR/VR Based Smart Policing For Fast Response to Crimes in Safe City

Bang, J., Lee, Y., Lee, Y.-T., & Park, W. (2019) · IEEE International Symposium on Mixed and Augmented Reality Adjunct (ISMAR-Adjunct) · doi:10.1109/ismar-adjunct.2019.00126 · Cited by 34 · see citing works

The State of AI Ethics Report (June 2020)Preprint

Gupta, A., Lanteigne, C., Heath, V., Ganapini, M. B., Galinkin, E., Cohen, A., Gasperis, T. D., Akif, M., & Butalid, R. (2020) · arXiv (Cornell University) · doi:10.48550/arxiv.2006.14662 · Cited by 4 · see citing works

The Social Contract for AIPreprint

Caron, M. S., & Gupta, A. (2020) · arXiv (Cornell University) · doi:10.48550/arxiv.2006.08140 · Cited by 2 · see citing works

AI Fairness in Data Management and Analytics: A Review on Challenges, Methodologies and Applications

Chen, P., Wu, L., & Wang, L. (2023) · Applied Sciences · doi:10.3390/app131810258 · Cited by 155 · see citing works

Towards a Privacy and Security-Aware Framework for Ethical AI: Guiding the Development and Assessment of AI Systems

Korobenko, D., Nikiforova, A., & Sharma, R. R. (2024) · Annual International Conference on Digital Government Research · doi:10.1145/3657054.3657141 · Cited by 55 · see citing works

Chatbots in cancer applications, advantages and disadvantages: all that glitters is not gold

Goumas, G., Dardavesis, T. I., Syrigos, K., Syrigos, N., & Simou, E. (2024) · Journal of Personalized Medicine · doi:10.3390/jpm14080877 · Cited by 24 · see citing works

Users’ Information Disclosure Behaviors during Interactions with Chatbots: The Effect of Information Disclosure Nudges

Carmichael, L., Poirier, S., Coursaris, C. K., Léger, P., & Sénécal, S. (2022) · Applied Sciences · doi:10.3390/app122412660 · Cited by 26 · see citing works

Examination of Ethical Principles for LLM-Based Recommendations in Conversational AI

Bang, J., Lee, B., & Park, P. (2023) · International Conference on Platform Technology and Service · doi:10.1109/platcon60102.2023.10255221 · Cited by 22 · see citing works

E-contact facilitated by conversational agents reduces interethnic prejudice and anxiety in Afghanistan

Sahab, S., Haqbeen, J. A., Hadfi, R., Itō, T., Imade, R. E., Ohnuma, S., & Hasegawa, T. (2024) · Communications Psychology · doi:10.1038/s44271-024-00070-z · Cited by 18 · see citing works

Conversational AI as a Facilitator Improves Participant Engagement and Problem-Solving in Online Discussion: Sharing Evidence from Five Cities in Afghanistan

Sahab, S., Haqbeen, J. A., & Itō, T. (2024) · IEICE Transactions on Information and Systems · doi:10.1587/transinf.2023ihp0014 · Cited by 15 · see citing works

Chatbots in Pharmacy: A Boon or a Bane for Patient Care and Pharmacy Practice?

Ramadhani, C. (2023) · Sciences of Pharmacy · doi:10.58920/sciphar02030001 · Cited by 14 · see citing works

A Survey on the Recent Advancements in Human-Centered Dialog Systems

Oruche, R., Goruganthu, S. K., Akula, R., Cheng, X., Goni, M. A., Shibo, B. W., Kee, K. F., Zampieri, M., & Calyam, P. P. (2025) · ACM Computing Surveys · doi:10.1145/3729220 · Cited by 9 · see citing works

Hotel Chatbot Receptionist for Smart Hospitality

Kovacevic, S., Popović, T., Jovović, I., Čakić, S., & Babić, D. (2024) · doi:10.1109/it61232.2024.10475740 · Cited by 8 · see citing works

Leveraging generative AI in a 3D scenario-based game for vocabulary acquisition and conversation practice: Insights from primary EFL educators through the technology acceptance model

Xu, S., Lo, C. K., Ling, M. H., & Chen, G. (2025) · Cogent Education · doi:10.1080/2331186x.2025.2560059 · Cited by 4 · see citing works

“The Implementation of Public Chatbots to Raise Awareness of Computer Crime”

Pimentel, L., Bernardo, M. D. R. M., & Rocha, T. (2025) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2025.2508302 · Cited by 5 · see citing works

An optimal deep feature–based AI chat conversation system for smart medical application

Lal, M., & Neduncheliyan, S. (2023) · Personal and Ubiquitous Computing · doi:10.1007/s00779-023-01713-4 · Cited by 2 · see citing works

Are Chatbots the Key to Success in Customer Service for Logistics Companies? A Statistical Study of 10 of the Most Important Companies in South America

Santis, P. S. R. D. (2024) · Operations and Supply Chain Management An International Journal · doi:10.31387/oscm0560413 · Cited by 2 · see citing works

A Study of Ethical Dilemmas and Regulation of AI Chatbots

Song, X. (2023) · Journal of Theory and Practice of Social Science · doi:10.53469/jtpss.2023.03(09).02 · Cited by 1 · see citing works

Benchmarking digital labor against Fairwork principles: an (auto)ethnography of chatbot training

Tomičić, A. (2025) · AI & Society · doi:10.1007/s00146-025-02421-8 · Cited by 1 · see citing works

“Design and evaluation of public chatbots for computer crime awareness: A scoping review”

Pimentel, L., Bernardo, M. D. R. M., & Rocha, T. (2026) · Universal Access in the Information Society · doi:10.1007/s10209-025-01307-2 · Cited by 1 · see citing works

Holistic Multi-layered System Design for Human-Centered Dialog Systems

Oruche, R., Akula, R., Goruganthu, S. K., & Calyam, P. P. (2024) · IEEE International Conference on Human-Machine Systems (ICHMS) · doi:10.1109/ichms59971.2024.10555807 · Cited by 1 · see citing works

AI-Powered Chatbots in Health Insurance: Assessing Their Effectiveness in Consumer Search Processes

Mathur, T., & Kumar, V. V. R. (2024) · Proceeding of the Electrical Engineering Computer Science and Informatics · doi:10.1109/eecsi63442.2024.10776387 · Cited by 1 · see citing works

Chatbot as a service recovery agent: The role of chatbot disclosure on perceived justice, customer forgiveness and negative word-of-mouth

Xue, K. (2023) · Queensland University of Technology · doi:10.5204/thesis.eprints.242761

Trust and Ethics in Chatbots: A Framework for Responsible AI Interactions

Sowmya, P., & Vasudeva (2026) · IEEE Access · doi:10.1109/access.2026.3653763 · Cited by 5 · see citing works

Ethics and Bias in Artificial Intelligence: A Gulf University Perspective and Brief Literature

Emran, A. Q., Melhim, M., Almohssen, M., Alrasheed, H., Ajanabi, Z., & Mohammed, D. A. M. A. (2025) · Studies in systems, decision and control · doi:10.1007/978-3-031-84636-6_71

Ethical Challenges in Data-Driven Dialogue Systems

Henderson, P., Sinha, K., Gontier, N., Ke, N. R., Fried, G., Lowe, R., & Pineau, J. (2018) · Proceedings of the AAAI/ACM Conference on AI Ethics and Society · doi:10.1145/3278721.3278777 · Cited by 166 · see citing works

Care, code, and consequence: Ethical considerations in the co-design of a conversational AI chatbot for grief

Miller, E., Sanderson, L., Brien, J. O., Bradford, N., Holland‐Batt, S., Bartlett, S. E., Scharoun, L., Caldwell, G. A., & Guihot, M. (2026) · Journal of Responsible Technology · doi:10.1016/j.jrt.2026.100193

Addressing Bias and Promoting Fairness in AI Chatbot SystemsPreprint

Karthik, B., Shrivastava, S., Shree, A., Gupta, S., & Babbar, S. (2025) · Zenodo (CERN European Organization for Nuclear Research) · doi:10.5281/zenodo.15528800

Isu Etika dan Privasi dalam Penggunaan Chatbot Berbasis Kecerdasan Buatan

Aulia, S. D., Noviyanti, A., & Gusti, R. S. (2025) · Jurnal Ilmu Komputer dan Informatika