Privacy is the Boring Bit: User Perceptions and Behaviour in the Internet-of-Things
Abstract
In opinion polls, the public frequently claim to value their privacy. However, individuals often seem to overlook the principle, contributing to a disparity labelled the 'Privacy Paradox'. The growth of the Internet-of-Things (IoT) is frequently claimed to place privacy at risk. However, the Paradox remains underexplored in the IoT. In addressing this, we first conduct an online survey (N = 170) to compare public opinions of IoT and less-novel devices. Although we find users perceive privacy risks, many still decide to purchase smart devices. With the IoT rated less usable/familiar, we assert that it constrains protective behaviour. To explore this hypothesis, we perform contextualised interviews (N = 40) with the public. In these dialogues, owners discuss their opinions and actions with a personal device. We find the Paradox is significantly more prevalent in the IoT, frequently justified by a lack of awareness. We finish by highlighting the qualitative comments of users, and suggesting practical solutions to their issues. This is the first work, to our knowledge, to evaluate the Privacy Paradox over a broad range of technologies.
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Price and functionality outweigh privacy, leading to the adoption of IoT devices or services despite having privacy concerns.
“In their study on users' perceptions of privacy in the IoT domain, Williams et al. (2017) concluded that price and functionality outweigh privacy, leading to the adoption of IoT devices or services despite having privacy concerns.”
From Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019) · cites this paper as Williams et al. (2017)
Users are more prone to privacy intrusion in a (smart) mobile environment than when using traditional phones or computers.
“Unlike when using traditional phones or computers, users are more prone to privacy intrusion in a (smart) mobile environment (Benenson et al., 2012;Williams et al., 2017), which underlines the need for more research in the mobile domain.”
From Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019) · cites this paper as Williams et al., 2017
Users of smart devices engage less in privacy protection tools than non-IoT users.
“In general, their study showed that users of smart devices engage less in privacy protection tools than non-IoT users.”
From Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019) · cites this paper as Williams et al. (2017)
Users with knowledge about IoT risks seemed to value their personal data less and struggled more to protect their data compared to non-IoT users.
“Although users knew about certain risks pertaining to IoT products and revealing private information, such users seemed to value their personal data less and struggled significantly more to protect their data compared to non-IoT users.”
From Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019) · cites this paper as Williams et al. (2017)
Knowledge about risks regarding IoT does not prevent users from buying and using such products.
“These finding correspond with the study of Williams et al. (2017) who found that knowledge about risks regarding IoT does not prevent users from buying and using such products.”
From Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019) · cites this paper as Williams et al. (2017)
The paradoxical behavior (having concerns and revealing private information) was more present among IoT users compared to non-IoT users.
“Furthermore, the paradoxical behavior (having concerns and revealing private information) was more present among IoT users compared to non-IoT users.”
From Putting the privacy paradox to the test: Online privacy and security behaviors among users with technical knowledge, privacy awareness, and financial resources (2019) · cites this paper as Williams et al. (2017)
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- Authors
- Williams, M., Nurse, J. R. C., & Creese, S.
- Affiliations
- University of Oxford (GB)
- Venue
- 2017 15th Annual Conference on Privacy, Security and Trust (PST)
- Publisher
- IEEE
- Published
- 2017-08
- Pages
- 181-18109
- OpenAlex
- W2756014520
- Cited by
- 53
- References
- 37
- Citations by year
- 2026: 2 · 2025: 2 · 2024: 5 · 2023: 7 · 2022: 7 · 2021: 7 · 2020: 8 · 2019: 9 · 2018: 5 · 2012: 1
- FWCI
- 19.15
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- Conference on Privacy, Security and Trust (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Keywords
- privacy paradox, Internet of Things, privacy behavior, smart devices, perceived usability
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