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Cited by 42Social Robot Interaction and HRISpeech and dialogue systemsAI in Service Interactions

The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.

Initiating interactions in order to get help: Effects of social framing on people's responses to robots' requests for assistance

Fischer, K., Soto, B., Pantofaru, C., Takayama, L.·2014·The 23rd IEEE International Symposium on Robot and Human Interactive Communication
DOI 10.1109/roman.2014.6926383
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Abstract

Robots often need to ask humans for help, for instance to complete a human component in a larger task or to recover from an unforeseen error. In this paper, we explore how robots can initiate interactions with people in order to ask for help. We discuss a study in which a robot initiated interaction with a participant by producing either an acoustic signal or a verbal greeting. Thereafter, the robot produced a gesture in order to request help in performing a task. We investigate the effect that social framing by means of a verbal greeting may have on people's attention to the robot, on their recognition of the robot's actions and intention, and on their willingness to help. The results show that social framing, in contrast to other methods for getting a person's continued attention, is effective and increases how friendly the robot appears. However, it has little influence on people's willingness to assist the robot, which rather depends on the activities people are engaged in, and on the readability of the robot's request.

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Crossref · 10.1109/roman.2014.6926383

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1 of 1 references verified0 citation errors · 0 not checkable

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  • Fischer et al. (2014) found that verbal greetings attracted attention better than simpler audio signals, but they did not improve the likelihood of the person to perform the robot's request.

    “Fischer et al. (2014) found that verbal greetings attracted attention better than simpler audio signals, but they did not improve the likelihood of the person to perform the robot's request.”

    From Understanding and Resolving Failures in Human-Robot Interaction: Literature Review and Model Development (2018) · cites this paper as Fischer et al., 2014

Citations

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Research works printed but not linked: 27

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Metadata

Authors
Fischer, K., Soto, B., Pantofaru, C., & Takayama, L.
Affiliations
  • University of Southern Denmark (DK)
  • Google (United States) (US)
ORCID
Venue
The 23rd IEEE International Symposium on Robot and Human Interactive Communication
Publisher
IEEE
Published
2014-08
Pages
999-1005
ISSN
1944-9437 (ISSN-L)
DOI
10.1109/roman.2014.6926383
OpenAlex
W1967455439
Cited by
42
References
1
Citations by year
2026: 2 · 2025: 4 · 2024: 7 · 2023: 3 · 2022: 3 · 2021: 5 · 2020: 2 · 2019: 2 · 2018: 3 · 2017: 2 · 2016: 2 · 2015: 7
FWCI
7.20
Type
conference paper
Language
en
Open access
closed
Locations
  • IEEE RO-MAN (publishedVersion)
  • University of Southern Denmark Research Portal (University of Southern Denmark) (submittedVersion)
Topics
  • Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
  • Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
  • Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords
social framing, help requests, acoustic signals, robot gestures, human-robot interaction, willingness to help, intent classification

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