‘The first pulse you take is your own’ – but don't forget your colleagues'. Emotion teamwork in pre‐hospital emergency medical services
Open accessAbstract
This article examines the way that intense emotions, both positive and negative, are collectively regulated at work by pre‐hospital emergency teams. We analyse the collective strategies and solutions that are developed in daily medical work by teams and individuals with a view to furthering the action. After a review of the literature on emotion work in work collectives, we discuss the nature of pre‐hospital emergency work and the role of emotions in this work. We then examine the collective management of both disruptive and desired emotions by teams during interventions. The last section reflects on the long‐term management of emotions at work using Randall Collins' concepts of interaction ritual and emotional energy. This study relies on fieldwork performed in emergency medical services in New York and Paris.
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Paramedics' own emotions are an inherent part of caring work.
“Hence, paramedics’ own emotions are an inherent part of caring work [25].”
From Paramedics’ perceptions of job demands and resources in Finnish emergency medical services: a qualitative study (2022) · cites this paper as [25]
Individual performance pressure, conflicts of an ethical nature and social pressures, as well as continuously occurring emotional patient encounters, seem to be inherent phenomena within the EMS profession.
“Meanwhile, individual performance pressure [25], conflicts of an ethical nature [26] and social pressures [7], as well as continuously occurring emotional patient encounters [27], seem to be inherent phenomena within the EMS profession.”
From Paramedics’ perceptions of job demands and resources in Finnish emergency medical services: a qualitative study (2022) · cites this paper as [25]
Sociocultural and organisational aspects have been reported as mitigating negative stress outcomes in acute caring work and are important factors in the formation of resilience among acute healthcare personnel.
“Such sociocultural and organisational aspects have been reported as mitigating negative stress outcomes in acute caring work [25] and, as presented in a systematic review by Yu et al. (2019), are important factors in the formation of resilience among acute healthcare personnel [53].”
From Paramedics’ perceptions of job demands and resources in Finnish emergency medical services: a qualitative study (2022) · cites this paper as [25]
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“Hence, paramedics’ own emotions are an inherent part of caring work [25].”
BackgroundInfluential
- Authors
- Henckes, N., & Nurok, M.
- Affiliations
- Centre de Recherche Médecine, Sciences, Santé, Santé Mentale, Société (FR)
- Cedars-Sinai Smidt Heart Institute (US)
- Corresponding author
- Henckes, Nicolas
- Venue
- Sociology of Health & Illness
- Publisher
- Wiley
- Published
- 2015-04-29
- Volume
- 37
- Issue
- 7
- Pages
- 1023-1038
- ISSN
- 0141-9889 (ISSN-L)
- 1467-9566
- OpenAlex
- W2086928695
- Cited by
- 36
- References
- 39
- Citations by year
- 2026: 3 · 2025: 4 · 2024: 6 · 2023: 1 · 2022: 13 · 2021: 2 · 2020: 2 · 2019: 1 · 2018: 1 · 2017: 2 · 2016: 1
- FWCI
- 4.42
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Sociology of Health & Illness (publishedVersion)
- PubMed (publishedVersion)
- HAL (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Emotional Labor in Professions
- Social Sciences › Psychology › Social Psychology › Team Dynamics and Performance
- Social Sciences › Arts and Humanities › History › History of Emotions Research
- Keywords
- emotional labor, prehospital emergency medical services, emergency medical teams, interaction rituals, emotional energy, Randall Collins, teamwork
- MeSH terms
- Anthropology, Cultural, Emergency Medical Services, Emotions, Health Personnel, Humans, Patient Care Team, Sociology, Medical, Grounded Theory
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