The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
How Social Media Is Changing Crisis Communication Strategies: Evidence from the Updated Literature
Abstract
By incorporating social media strategies into the traditional framework of crisis communication strategies (CCS), this article presents a comprehensive review of the scholarship on CCS within a global context. Through a content analysis of articles published in 11 journals listed in the Social Science Citation Index (SSCI), 73 articles focusing on the social‐mediated crisis management (SMCM) are identified. Findings show that new strategies such as enhancing and transferring from the organizational perspective are added, the stakeholders and their desired strategies are analysed and an asymmetrical CCS pattern from a contextual perspective is proposed within the SMCM research. Results also point out some weaknesses within the current literature. An interactive crisis communication (ICC) model is proposed for future research agenda.
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Citations
Cites
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875 · cited 1×
“Defined as ‘a group of Internet-based applicationsthat build on the ideological and technological foundations of Web 2.0’ (Kaplan & Haenlein, 2010, p. 61), the types of social media such as Wikipedia, Twitter, Facebook, Pinterest, Flickr and Google Plus are ushering in a new era of crisis…”
BackgroundInfluentialAnswering the Call for a Standard Reliability Measure for Coding Data
Hayes, A. F., & Krippendorff, K. (2007) · Communication Methods and Measures · doi:10.1080/19312450709336664 · Cited by 4,225 · cited 1×
“%) were randomly selected for a reliability check, and the result of composite inter-coder reliability reached 0.92 by applying Krippendorff ’s alpha (Hayes & Krippendorff, 2007).”
MethodInfluentialHouston, J. B., Hawthorne, J., Perreault, M. F., Park, E. H., Goldstein Hode, M., Halliwell, M. R., Turner McGowen, S. E., Davis, R., Vaid, S., McElderry, J. A., et al. (2015) · Disasters · doi:10.1111/disa.12092 · Cited by 869 · cited 3×
“, 2010; Kim & Liu, 2012; Liu et al., 2012; Taylor et al., 2005). Earlier on, Taylor et al. (2005) studied 92 organizations’ use of the Internet for the crisis communication and provided five best practices in mediated crisis responses, which included online chatting, dialogic communication, connecting links, real-time…”
BackgroundInfluentialSocial Media as Information Source: Recency of Updates and Credibility of Information
Westerman, D., Spence, P. R., & Van Der Heide, B. (2014) · Journal of Computer-Mediated Communication · doi:10.1111/jcc4.12041 · Cited by 708
Cited by
Eriksson, M. (2018) · International Journal of Strategic Communication · doi:10.1080/1553118x.2018.1510405 · Cited by 253
Social media trust: Fighting misinformation in the time of crisis
Shahbazi, M., & Bunker, D. (2024) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2024.102780 · Cited by 126
Metadata
- Authors
- Cheng, Y.
- Venue
- Journal of Contingencies and Crisis Management
- Publisher
- Wiley
- Published
- 2016-11
- Volume
- 26
- Issue
- 1
- Pages
- 58-68
- ISSN
- 0966-0879 (ISSN-L)
- 1468-5973
- OpenAlex
- W2548695187
- Cited by
- 237
- References
- 4
- FWCI
- 20.89
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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