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Cited by 159Substance Abuse Treatment and OutcomesPatient Satisfaction in HealthcarePsychotherapy Techniques and Applications

The DOI matches its Crossref record; 38 of the 38 references it cites were found in a registry or an index.

The Client Satisfaction Questionnaire‐8: Psychometric properties in a cross‐sectional survey of people attending residential substance abuse treatment

Kelly, Peter J., Kyngdon, Felicity, Ingram, Isabella, Deane, Frank P., Baker, Amanda L., Osborne, Briony A.·2018·Drug and Alcohol Review
DOI 10.1111/dar.12522
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Abstract

Introduction and Aims: The Client Satisfaction Questionnaire (CSQ‐8) is one of a limited number of standardised satisfaction measures that have been used widely across mental health services. This study examined the CSQ‐8 as a measure of general satisfaction within residential substance abuse treatment. It compared the CSQ‐8 with another established measure of client satisfaction that was developed for substance abuse treatment settings (Treatment Perceptions Questionnaire, TPQ). It also sought to examine the relationship between the CSQ‐8 and commonly used process measures. Design and Methods: Cross‐sectional data was collected from across 14 Australian residential medium‐to‐long term alcohol and other drug treatment facilities (N = 1378). Demographic, substance abuse and mental health characteristics were collected, as well as process measures of craving, general functioning, self‐perceptions, recovery and symptom distress. Results: A confirmatory factory analysis established that the CSQ‐8 retains a single factor. The scale was strongly correlated with the TPQ, suggesting high concurrent validity. However, while the TPQ was normally distributed, the CSQ‐8 was highly negatively skewed. Significant associations were found between the CSQ‐8 and cross‐sectional process measures. Discussion and Conclusions: Results suggest that that CSQ‐8 is an appropriate measure to be used in residential substance abuse treatment settings. However, because of the high levels of negative skew, it is likely that the TPQ is more accurate in capturing clients' dissatisfaction than the CSQ‐8. Future research should include longitudinal studies of satisfaction in order to examine how changes in satisfaction may be related to client characteristics, outcome measures, dropout or re‐engagement in treatment. [Kelly PJ, Kyngdon F, Ingram I, Deane FP, Baker AL, Osborne BA. The Client Satisfaction Questionnaire‐8: Psychometric properties in a cross‐sectional survey of people attending residential substance abuse treatment. Drug Alcohol Rev 2018;37:79–86]

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  1. 10.1016/0149-7189(79)90094-6 · DOI · Paper page
  2. Clark D, 1994, Craving for Alcohol, J Psychopharmacol, 9, 73

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Metadata

Authors
Kelly, P. J., Kyngdon, F., Ingram, I., Deane, F. P., Baker, A. L., & Osborne, B. A.
Affiliations
  • University of Wollongong (AU)
  • University of Newcastle Australia (AU)
Corresponding author
Kelly, Peter J.
ORCID
Venue
Drug and Alcohol Review
Publisher
Wiley
Published
2017-05-07
Volume
37
Issue
1
Pages
79-86
ISSN
  • 0959-5236 (ISSN-L)
  • 1465-3362
DOI
10.1111/dar.12522
OpenAlex
W2610642509
Cited by
159
References
38
Citations by year
2026: 23 · 2025: 33 · 2024: 24 · 2023: 23 · 2022: 20 · 2021: 16 · 2020: 8 · 2019: 9 · 2018: 3
FWCI
4.28
Type
journal article
Language
en
Open access
closed
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)
Locations
  • Drug and Alcohol Review (publishedVersion)
  • PubMed (publishedVersion)
  • Research Online (University of Wollongong) (submittedVersion)
  • NOVA (University of Newcastle Australia) (submittedVersion)
Funders
  • We Help Ourselves
  • The Salvation Army
Topics
  • Health Sciences › Medicine › Epidemiology › Substance Abuse Treatment and Outcomes
  • Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
  • Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
Keywords
client satisfaction, residential addiction treatment, psychometric properties, alcohol and other drug treatment, treatment discontinuation
MeSH terms
Adolescent, Adult, Aged, Australia, Cross-Sectional Studies, Female, Humans, Male, Middle Aged, Psychometrics, Surveys and Questionnaires, Residential Treatment, Patient Satisfaction, Substance-Related Disorders, Young Adult

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