The Client Satisfaction Questionnaire: Psychometric Properties in a Dutch Addict Population
Abstract
Aims: The aim of this study is to investigate psychometric properties of the Client Satisfaction Questionnaire (CSQ-8) in a Dutch substance abuse population. Methods: The CSQ-8 and the Mental Health Thermometer (the standard Dutch satisfaction instrument) were sent to 927 patients of a Dutch substance abuse treatment centre. (response rate 28.3%; n = 262). Data were compared on several variables (i.e., age, gender, ethnicity, treatment type). For a subgroup of responders (n = 84), data were compared with pre-treatment problem severity and treatment need (the European Addiction Severity Index). Findings: Both internal consistency and concurrent validity were found to be high. Only treatment type had significant effects on CSQ-8 satisfaction scores. Scores were negatively skewed. Conclusion: The CSQ-8 is as suitable an instrument to be used in addict populations, as it is in other populations.
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The psychometric qualities of the Dutch translation of the CSQ are adequate.
“The psychometric qualities of the Dutch translation of the CSQ are adequate [84, 85].”
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- Authors
- De Wilde, E. F., & Hendriks, V. M.
- Affiliations
- Parnassia Groep (NL)
- ORCID
- Hendriks, Vincent M.
- Venue
- European Addiction Research
- Publisher
- S. Karger AG
- Published
- 2005
- Volume
- 11
- Issue
- 4
- Pages
- 157-162
- ISSN
- 1022-6877 (ISSN-L)
- 1421-9891
- OpenAlex
- W2089170987
- Cited by
- 110
- References
- 14
- Citations by year
- 2026: 3 · 2025: 4 · 2024: 9 · 2023: 4 · 2022: 12 · 2021: 6 · 2020: 9 · 2019: 4 · 2018: 6 · 2017: 8 · 2016: 4 · 2015: 12 · 2014: 5 · 2013: 2
- FWCI
- 2.63
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- European Addiction Research (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Epidemiology › Substance Abuse Treatment and Outcomes
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- Client Satisfaction Questionnaire, client satisfaction, addiction treatment, addiction, psychometric properties, internal consistency, concurrent validity, treatment type
- MeSH terms
- Adult, Aged, Analysis of Variance, Consumer Behavior, Female, Health Services Research, Humans, Male, Middle Aged, Netherlands, Postal Service, Psychometrics, Surveys and Questionnaires, Reproducibility of Results, Substance-Related Disorders
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