Putting conflict management into practice: a nursing case study
Abstract
AIM: This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study. BACKGROUND: Nursing organizations are particularly vulnerable to conflict as the context of nurses' work may be difficult and stressful. Power conflict is argued to be an important source of tension within nursing units. Learning to manage conflict at an early stage is therefore crucial to the effective functioning of nursing organizations. EVALUATION: A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided. KEY ISSUES: There is no appropriate or inappropriate strategy to deal with conflict. However, detecting initial symptoms of conflict and adopting the most effective behaviour to conflict resolution is essential in nursing units. CONCLUSION: Further nursing education in conflict management for staff nurses and nurse managers is greatly needed.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Conflict management style may directly affect the level of work stress.
“Thus, the conflict management style rendered in response to conflict may directly affect the level of work stress and may be an important determinant of work stress in emergency department nurses (Friedman et al. 2000, Montoro-Rodriguez & Small 2006, Vivar 2006, Sportsman & Hamilton 2007).”
From Conflict management style, supportive work environments and the experience of work stress in emergency nurses (2016) · cites this paper as Vivar 2006
Cites
Australian Journal of Advanced Nursing
(2020) · Australian journal of advanced nursing · doi:10.37464/2020 · Cited by 1,596 · see citing works
Blake, R. R., & Mouton, J. S. (1994) · Medical Entomology and Zoology · Cited by 1,574 · see citing works
Workplace stress in nursing: a literature review
McVicar, A. J. (2003) · Journal of Advanced Nursing · doi:10.1046/j.0309-2402.2003.02853.x · Cited by 1,121 · see citing works
Conflict and Conflict Management.
Kriesberg, L., & Himes, J. S. (1981) · Contemporary Sociology A Journal of Reviews · doi:10.2307/2067769 · Cited by 990 · see citing works
Burnes, B. (1992) · Cited by 764 · see citing works
Managing Conflict in Organizations
Rahim, M. A. (2017) · Routledge eBooks · doi:10.4324/9780203786482 · Cited by 716 · see citing works
Rahim, M. A., & Magner, N. R. (1995) · Journal of Applied Psychology · doi:10.1037/0021-9010.80.1.122 · Cited by 519 · see citing works
Leadership, organizational stress, and emotional exhaustion among hospital nursing staff
Stordeur, S., D'Hoore, W., & Vandenberghe, C. (2001) · Journal of Advanced Nursing · doi:10.1046/j.1365-2648.2001.01885.x · Cited by 452 · see citing works
An empirical evaluation of an expanded nursing stress scale
French, S. E., Lenton, R., Walters, V., & Eyles, J. (2000) · Journal of Nursing Measurement · doi:10.1891/1061-3749.8.2.161 · Cited by 281 · see citing works
Dochterman, J. M., & Grace, H. K. (1994) · Cited by 208 · see citing works
Tjosvold, D. (1982) · Journal of Applied Psychology · doi:10.1037/0021-9010.67.2.189 · Cited by 177 · see citing works
Referent Role and Styles of Handling Interpersonal Conflict
Rahim, M. A. (1986) · The Journal of Social Psychology · doi:10.1080/00224545.1986.9713573 · Cited by 166 · see citing works
Managing Conflict in Organizations
Rahim, M. A. (2023) · Routledge eBooks · doi:10.4324/9781003285861 · Cited by 162 · see citing works
“Conflict Management” and “Conflict Resolution” are Not Synonymous Terms
Robbins, S. P. (1978) · California Management Review · doi:10.2307/41164809 · Cited by 159 · see citing works
Prescott, P. A., & BOWEN, S. A. (1985) · Annals of Internal Medicine · doi:10.7326/0003-4819-103-1-127 · Cited by 134 · see citing works
Cox, K. B. (2003) · Nursing Administration Quarterly · doi:10.1097/00006216-200304000-00009 · Cited by 132 · see citing works
Sources of stress and dissatisfaction among nurses in four hospital environments
Hipwell, A. E., Tyler, P. A., & Wilson, C. (1989) · British Journal of Medical Psychology · doi:10.1111/j.2044-8341.1989.tb02812.x · Cited by 131 · see citing works
Self-reported stress and its effects on nurses
McGowan, B. S. (2001) · Nursing Standard · doi:10.7748/ns2001.07.15.42.33.c3050 · Cited by 108 · see citing works
Skjørshammer, M. (2001) · Journal of Interprofessional Care · doi:10.1080/13561820020022837 · Cited by 97 · see citing works
Identifying sources of stress and job satisfaction in the nursing environment.
Healy, C., & McKay, M. (2000) · PubMed · Cited by 87 · see citing works
Norms and nurse management of conflicts: Keys to understanding nurse-physician collaboration
Keenan, G. M., Cooke, R., & Hillis, S. L. (1998) · Research in Nursing & Health · doi:10.1002/(sici)1098-240x(199802)21:1 · Cited by 84 · see citing works
A Gender Perspective on Conflict Management Strategies of Nurses
Valentine, P. E. B. (2001) · Journal of Nursing Scholarship · doi:10.1111/j.1547-5069.2001.00069.x · Cited by 83 · see citing works
Jervis, L. L. (2002) · Nursing Inquiry · doi:10.1046/j.1440-1800.2002.00125.x · Cited by 80 · see citing works
The new ward manager: an evaluation of the changing role of the charge nurse
Willmot, M. (1998) · Journal of Advanced Nursing · doi:10.1046/j.1365-2648.1998.00635.x · Cited by 80 · see citing works
The conflict management style of staff nurses and nurse managers
Cavanagh, S. J. (1991) · Journal of Advanced Nursing · doi:10.1111/j.1365-2648.1991.tb01536.x · Cited by 68 · see citing works
Kunaviktikul, W., Nuntasupawat, R., Srisuphan, W., & Booth, R. Z. (2000) · Nursing and Health Sciences · doi:10.1046/j.1442-2018.2000.00033.x · Cited by 57 · see citing works
'Conflict resolved? A critical assessment of conflict resolution'
Alexander, N. M. (1999) · Cited by 52 · see citing works
Forté, P. S. (1997) · PubMed · Cited by 52 · see citing works
McCloskey, J. C., & Grace, H. K. (1998) · AJN American Journal of Nursing · doi:10.1097/00000446-199803000-00016 · Cited by 47 · see citing works
Nurses' and physicians' perceptions of nursing authority
Katzman, E. M. (1989) · Journal of Professional Nursing · doi:10.1016/s8755-7223(89)80053-5 · Cited by 30 · see citing works
Tjosvold, D. (1982) · Journal of Applied Psychology · doi:10.1037//0021-9010.67.2.189 · Cited by 18 · see citing works
Subordinate choice of conflict-handling modes.
Hightower, T. C. (1986) · PubMed · Cited by 16 · see citing works
The nurse manager as a professional-managerial class: a case study
Wong, F. K. Y. (1998) · Journal of Nursing Management · doi:10.1046/j.1365-2834.1998.00089.x · Cited by 12 · see citing works
Loo, R. (2003) · Journal for Nurses in Staff Development · doi:10.1097/00124645-200307000-00007 · Cited by 11 · see citing works
The practice of social work with groups : a systematic approach
Heap, K. (1985) · Medical Entomology and Zoology · Cited by 10 · see citing works
Behavioural sciences for managers
Boot, R. L., Cowling, A. G., & Stanworth, J. (1977) · Medical Entomology and Zoology · Cited by 10 · see citing works
Fritchie, R. (1995) · PubMed · Cited by 4 · see citing works
White, P. (1998) · Nursing Management · doi:10.7748/nm.4.8.7.s8 · Cited by 4 · see citing works
Management: confronting conflict.
Smyth, T. (1985) · PubMed · Cited by 4 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Johansen, M. L., & Cadmus, E. (2016) · Journal of Nursing Management · doi:10.1111/jonm.12302 · Cited by 83 · see citing works
- Authors
- VIVAR, C. G.
- Venue
- Journal of Nursing Management
- Publisher
- Hindawi Limited
- Published
- 2006-04
- Volume
- 14
- Issue
- 3
- Pages
- 201-206
- ISSN
- 0966-0429 (ISSN-L)
- 1365-2834
- OpenAlex
- W1964155789
- Cited by
- 107
- References
- 39
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 6 · 2023: 7 · 2022: 4 · 2021: 3 · 2020: 5 · 2019: 6 · 2018: 2 · 2017: 6 · 2016: 7 · 2015: 10 · 2014: 7 · 2013: 5 · 2012: 9
- FWCI
- 1.89
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Nursing Management (publishedVersion)
- PubMed (publishedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Conflict Management and Negotiation
- Health Sciences › Nursing › Research and Theory › Nursing education and management
- Social Sciences › Sociology and Political Science › Workplace Violence and Bullying
- Keywords
- conflict management, power struggles, nursing units, oncology nursing, conflict resolution, nursing education, nurse managers, workplace conflict, nursing organizations
- MeSH terms
- Adaptation, Psychological, Attitude of Health Personnel, Avoidance Learning, Communication, Competitive Behavior, Conflict, Psychological, Cooperative Behavior, Health Services Needs and Demand, Hospital Units, Humans, Interprofessional Relations, Leadership, Motivation, Nurse Administrators, Nursing Staff, Hospital, Oncology Nursing, Power, Psychological, Problem Solving, Social Dominance, Time Factors, Organizational Culture, Nursing Methodology Research, Negotiating, Workplace
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
