The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Some Cautions on the Measurement of User Information Satisfaction*
Abstract
User information satisfaction (UIS) is important because of its potential effects on MIS department goals, quality of user work life, and extent of voluntary usage of systems. Reliable measurement of UIS is important for providing evaluative information for both researchers and practitioners. This study used 92 managers and executives as subjects to compare the test/retest reliability of a widely used, 13‐scale UIS instrument together with four summary questions under experimental and control conditions. The summary questions behaved more reliably than the detailed questions for all groups, perhaps because of problems with scale units and origins and with item heterogeneity. This suggests that researchers need more reliable measures of UIS and that practitioners need to exercise caution when collecting and interpreting UIS scores.
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Cites
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116
Short-term retention of individual verbal items.
Peterson, L., & Peterson, M. J. (1959) · Journal of Experimental Psychology · doi:10.1037/h0049234 · Cited by 2,939
Management Information Systems: Appreciation and Involvement
Swanson, E. B. (1974) · Management Science · doi:10.1287/mnsc.21.2.178 · Cited by 529
Cited by
A Theoretical Integration of User Satisfaction and Technology Acceptance
Wixom, B. H., & Todd, P. A. (2005) · Information Systems Research · doi:10.1287/isre.1050.0042 · Cited by 2,835
Survey research methodology in management information systems: an assessment
Pinsonneault, A., & Kraemer, K. (1993) · Journal of Management Information Systems · doi:10.1080/07421222.1993.11518001 · Cited by 1,288
RAVICHANDRAN, T., LERTWONGSATIEN, C., & LERTWONGSATIEN, C. (2005) · Journal of Management Information Systems · doi:10.1080/07421222.2005.11045820 · Cited by 1,238
Business Strategic Orientation, Information Systems Strategic Orientation, and Strategic Alignment
Chan, Y. E., Huff, S. L., Barclay, D. W., & Copeland, D. G. (1997) · Information Systems Research · doi:10.1287/isre.8.2.125 · Cited by 1,159
Perceived Service Quality and User Satisfaction with the Information Services Function
Kettinger, W. J., & Lee, C. C. (1994) · Decision Sciences · doi:10.1111/j.1540-5915.1994.tb00829.x · Cited by 770
Metadata
- Authors
- Galletta, D. F., & Lederer, A. L.
- Venue
- Decision Sciences
- Publisher
- Wiley
- Published
- 1989-09
- Volume
- 20
- Issue
- 3
- Pages
- 419-434
- ISSN
- 0011-7315 (ISSN-L)
- 1540-5915
- OpenAlex
- W2097421654
- Cited by
- 348
- References
- 3
- FWCI
- 37.97
- Type
- journal article
- Language
- en
- Open access
- closed
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- Galletta, D. F., & Lederer, A. L. (1989). Some Cautions on the Measurement of User Information Satisfaction*. Decision Sciences. https://doi.org/10.1111/j.1540-5915.1989.tb01558.x
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