The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
Beyond Engagement and Participation: User and Community Coproduction of Public Services
Abstract
In recent years, there has been a radical reinterpretation of the role of policy making and service delivery in the public domain. Policy making is no longer seen as a purely top‐down process but rather as a negotiation among many interacting policy systems. Similarly, services are no longer simply delivered by professional and managerial staff in public agencies but are coproduced by users and their communities. This article presents a conceptual framework for understanding the emerging role of user and community coproduction and presents several case studies that illustrate how different forms of coproduction have played out in practice. Traditional conceptions of service planning and management are now outdated and need to be revised to account for coproduction as an integrating mechanism and an incentive for resource mobilization—a potential that is still greatly underestimated. However, coproduction in the context of multipurpose, multistakeholder networks raises important public governance issues that have implications for public services reform.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Building Theories from Case Study Research
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.2307/258557 · Cited by 17,455
Putnam, R. (2000) · doi:10.1145/358916.361990 · Cited by 17,114
A Ladder Of Citizen Participation
Arnstein, S. R. (1969) · Journal of the American Institute of Planners · doi:10.1080/01944366908977225 · Cited by 17,064
A PUBLIC MANAGEMENT FOR ALL SEASONS
HOOD, C. (1991) · Public Administration · doi:10.1111/j.1467-9299.1991.tb00779.x · Cited by 10,159
CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS
Parks, R. B., Baker, P. C., Kiser, L., Oakerson, R., Ostrom, E., Ostrom, V., Percy, S. L., Vandivort, M. B., Whitaker, G. P., & Wilson, R. (1981) · Policy Studies Journal · doi:10.1111/j.1541-0072.1981.tb01208.x · Cited by 761
Cited by
Coproduction of healthcare service
Batalden, M., Batalden, P., Margolis, P., Seid, M., Armstrong, G., Opipari-Arrigan, L., & Hartung, H. (2016) · BMJ Quality & Safety · doi:10.1136/bmjqs-2015-004315 · Cited by 1,078
Designing Public Participation Processes
Bryson, J. M., Quick, K. S., Slotterback, C. S., & Crosby, B. C. (2013) · Public Administration Review · doi:10.1111/j.1540-6210.2012.02678.x · Cited by 626
Cairney, P., & Oliver, K. (2017) · Health Research Policy and Systems · doi:10.1186/s12961-017-0192-x · Cited by 526
The management of change in public organizations: A literature review
KUIPERS, B. S., HIGGS, M., KICKERT, W., TUMMERS, L., GRANDIA, J., & VAN DER VOET, J. (2014) · Public Administration · doi:10.1111/padm.12040 · Cited by 508
Lost in the shadows: reflections on the dark side of co-production
Williams, O., Sarre, S., Papoulias, S. C., Knowles, S., Robert, G., Beresford, P., Rose, D., Carr, S., Kaur, M., & Palmer, V. J. (2020) · Health Research Policy and Systems · doi:10.1186/s12961-020-00558-0 · Cited by 362
Metadata
- Authors
- Bovaird, T.
- Venue
- Public Administration Review
- Publisher
- Wiley
- Published
- 2007-09
- Volume
- 67
- Issue
- 5
- Pages
- 846-860
- ISSN
- 0033-3352 (ISSN-L)
- 1540-6210
- OpenAlex
- W2120875227
- Cited by
- 1,971
- References
- 5
- FWCI
- 38.05
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Beyond Engagement and Participation: User and Community Coproduction of Public Services. https://app.cochat.ai/papers/10.1111/j.1540-6210.2007.00773.x
- The paper
- Bovaird, T. (2007). Beyond Engagement and Participation: User and Community Coproduction of Public Services. Public Administration Review. https://doi.org/10.1111/j.1540-6210.2007.00773.x
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
