The DOI matches its Crossref record; 43 of the 43 references it cites were found in a registry or an index.
The Evolution and Continuing Challenges of E‐Governance
Abstract
E‐governance comprises the use of information and communication technologies (ICTs) to support public services, government administration, democratic processes, and relationships among citizens, civil society, the private sector, and the state. Developed over more than two decades of technology innovation and policy response, the evolution of e‐governance is examined in terms of five interrelated objectives: a policy framework, enhanced public services, high‐quality and cost‐effective government operations, citizen engagement in democratic processes, and administrative and institutional reform. This summary assessment of e‐governance in U.S. states and local governments shows that the greatest investment and progress have been made in enhanced public services and improved government operations. Policy development has moved forward on several fronts, but new policy issues continually add to an increasingly complex set of concerns. The least progress appears to have occurred in enhancing democracy and exploring the implications of e‐governance for administrative and institutional reform. ICT‐enabled governance will continue to evolve for the foreseeable future providing a dynamic environment for ongoing learning and action.
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Cites
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Self-citation
Cited by
Defining digital transformation: Results from expert interviews
Mergel, I., Edelmann, N., & Haug, N. (2019) · Government Information Quarterly · doi:10.1016/j.giq.2019.06.002 · Cited by 1,990
E-governance innovation: Barriers and strategies
Meijer, A. (2015) · Government Information Quarterly · doi:10.1016/j.giq.2015.01.001 · Cited by 365
Governance in the digital age: A research and action framework for an uncertain future
Dawes, S. S. (2009) · Government Information Quarterly · doi:10.1016/j.giq.2008.12.003 · Cited by 262
Self-citationTassabehji, R., Hackney, R., & Popovič, A. (2016) · Government Information Quarterly · doi:10.1016/j.giq.2016.04.003 · Cited by 103
Cultivating trustworthy artificial intelligence in digital government
Harrison, T. M., & Luna-Reyes, L. F. (2022) · Social Science Computer Review · doi:10.1177/0894439320980122 · Cited by 81
Metadata
- Authors
- Dawes, S. S.
- Venue
- Public Administration Review
- Publisher
- Wiley
- Published
- 2008-10-21
- Volume
- 68
- Issue
- s1
- ISSN
- 0033-3352 (ISSN-L)
- 1540-6210
- OpenAlex
- W2162776220
- Cited by
- 478
- References
- 43
- FWCI
- 87.61
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
