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Cited by 391

The DOI matches its Crossref record; 115 of the 115 references it cites were found in a registry or an index.

Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era

Open access
Mani, Zied, Chouk, Inès·2018·Journal of Product Innovation Management
DOI 10.1111/jpim.12463
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Abstract

The Internet of Things (IoT) is expected to be the next phase of the Internet revolution and to transform consumers’ service experience. It nevertheless raises challenges on innovation in services. Based on Ram and Sheth's () theoretical framework, this work attempts to provide a better understanding of the barriers that lead to consumers’ resistance to smart services as an innovation. To this end, our research adopts an integrative framework that combines functional barriers, psychological barriers, and individual barriers to explain consumer resistance to smart services. Structural equation modeling was used to test this theoretical framework. Our research enriches the existing literature by (1) adapting Ram and Sheth's () theoretical framework to the evolution of digital technologies (technological vulnerability barriers), (2) taking into account the ideological aspect of resistance (ideological barriers), and (3) considering dispositional variables (individual barriers). Moreover, it highlights the key role of skepticism toward IoT devices as a mediator between technological vulnerability barriers and individual barriers on the one hand and consumer resistance to smart services on the other.

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Citations

Cites

Show all 115 references

Research works printed but not linked: 12

  1. 10.1016/0732-118X(91)90017-G · doi:10.1016/0732-118x(91)90017-g
  2. 10.1080/13698570220137051 · doi:10.1080/13698570220137051
  3. Fernandez R., 1991, Resistance to reform: Status quo ias in the presence of individual‐specific uncertainty, The American Economic Review, 81, 1146
  4. 10.2501/JAR-54-2-133-137 · doi:10.2501/jar-54-2-133-137
  5. 10.2307/1251523 · DOI
  6. 10.1016/j.jbusres.2012.03.002 · doi:10.1016/j.jbusres.2012.03.002
  7. 10.2307/41410404 · doi:10.2307/41410404 · Paper page
  8. Ram S., 1987, Advances in consumer research, 208
  9. 10.1111/1540-5885.610020 · doi:10.1111/1540-5885.610020
  10. Sirgy M. J., 1982, Self‐image/product‐image congruence models: Testing selected models, Advances in Consumer Research, 9, 556
  11. 10.2307/1252286 · doi:10.2307/1252286 · Paper page
  12. Zhang L., 2012, Dimensions of consumers’ perceived risk and their influences on online consumers’ purchasing behavior, Communications in Information Science and Management Engineering, 2, 8

Cited by

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Metadata

Authors
Mani, Z., & Chouk, I.
Venue
Journal of Product Innovation Management
Publisher
Wiley
Published
2018-07-24
Volume
35
Issue
5
Pages
780-807
ISSN
  • 0737-6782 (ISSN-L)
  • 1540-5885
DOI
10.1111/jpim.12463
OpenAlex
W2809270980
Cited by
391
References
115
FWCI
27.81
Type
journal article
Language
en
Open access
bronze
Licence
onlinelibrary.wiley.com/termsAndConditions#vor (vor)

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CoChat. (2026). Citation check: Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era. https://app.cochat.ai/papers/10.1111/jpim.12463
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Mani, Z., & Chouk, I. (2018). Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era. Journal of Product Innovation Management. https://doi.org/10.1111/jpim.12463

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.