The DOI matches its Crossref record; 55 of the 55 references it cites were found in a registry or an index.
Coproduction of Government Services and the New Information Technology: Investigating the Distributional Biases
Abstract
This article investigates how communications advances affect citizens’ ability to participate in coproduction of government services. The authors analyze service requests made to the City of Boston during a one‐year period from 2010 to 2011 and, using geospatial analysis and negative binomial regression, investigate possible disparities by race, education, and income in making service requests. The findings reveal little concern that 311 systems (nonemergency call centers) may benefit one racial group over another; however, there is some indication that Hispanics may use these systems less as requests move from call centers to the Internet and smartphones. Consistent with prior research, the findings show that poorer neighborhoods are less likely to take advantage of 311 service, with the notable exception of smartphone utilization. The implications for citizen participation in coproduction and bridging the digital divide are discussed.
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Cites
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Cited by
Varieties of Participation in Public Services: The Who, When, and What of Coproduction
Nabatchi, T., Sancino, A., & Sicilia, M. (2017) · Public Administration Review · doi:10.1111/puar.12765 · Cited by 848
Co-Producing Sustainability: Reordering the Governance of Science, Policy, and Practice
Wyborn, C., Datta, A., Montana, J., Ryan, M., Leith, P., Chaffin, B., Miller, C., & van Kerkhoff, L. (2019) · Annual Review of Environment and Resources · doi:10.1146/annurev-environ-101718-033103 · Cited by 485
Criado, J. I., & Gil-Garcia, J. R. (2019) · International Journal of Public Sector Management · doi:10.1108/ijpsm-07-2019-0178 · Cited by 339
Chatfield, A. T., & Reddick, C. G. (2018) · Government Information Quarterly · doi:10.1016/j.giq.2017.11.002 · Cited by 141
A Scoping Review of Empirical Evidence on (Digital) Public Services Co-Creation
Rodriguez Müller, A. P., Casiano Flores, C., Albrecht, V., Steen, T., & Crompvoets, J. (2021) · Administrative Sciences · doi:10.3390/admsci11040130 · Cited by 65
“Moreover, co-creation can lower the costs and resources needed by public service providers (Bridge 2012; Clark et al. 2013) due to the outsourcing of public service support (Meijer 2011; Jarke 2019; Xu and Tang 2020) and the building of a common vision towards the management of public services (De…”
BackgroundInfluential
Metadata
- Authors
- Clark, B. Y., Brudney, J. L., & Jang, S.
- Venue
- Public Administration Review
- Publisher
- Wiley
- Published
- 2013-08-12
- Volume
- 73
- Issue
- 5
- Pages
- 687-701
- ISSN
- 0033-3352 (ISSN-L)
- 1540-6210
- OpenAlex
- W2116730387
- Cited by
- 301
- References
- 55
- FWCI
- 79.65
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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