Spontaneous talking time at start of consultation in outpatient clinic: cohort study
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15 Norcini JJ, Blank LL, Arnold GK, Kimball HR.The mini-CEX (clinical examination exercise): a preliminary investigation
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Evidence suggests that 2 minutes of active listening at the beginning of a consultation gives the patient the feeling of having being listened to, and therefore having confidence in subsequent decisions around their care.
“Evidence suggests that 2 minutes of active listening at the beginning of a consultation gives the patient the feeling of having being listened to, 109 and therefore having confidence in subsequent decisions around their care.”
From British Society of Gastroenterology guidelines on the management of irritable bowel syndrome (2021) · cites this paper as [109]
The Participants, methods, and results section reports that doctors used active-listening techniques and that 78% of patients finished their initial statement within two minutes. The paper does not report whether patients felt listened to or had greater confidence in subsequent care decisions; it measured talking time, not those perceptions. (LLM, conf=0.85)
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Cites
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Halpern, J. (2003) · Journal of General Internal Medicine · doi:10.1046/j.1525-1497.2003.21017.x · Cited by 710 · see citing works
British Society of Gastroenterology guidelines on the management of irritable bowel syndrome
Vasant, D. H., Paine, P. A., Black, C. J., Houghton, L. A., Everitt, H. A., Corsetti, M., Agrawal, A., Aziz, I., Farmer, A. D., Eugenicos, M. P., et al. (2021) · Gut · doi:10.1136/gutjnl-2021-324598 · Cited by 547 · see citing works
Practices to foster physician presence and connection with patients in the clinical encounter
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AI chatbots cannot replace human interactions in the pursuit of more inclusive mental healthcare
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“Indeed, experts often interrupt patients ’ narratives after only a few seconds, with 75 % of arguments being lists of symptoms within this brief timeframe [14].”
Background
- Authors
- Langewitz, W., Denz, M., Keller, A., Kiss, A., Rütimann, S., & Wössmer, B.
- Affiliations
- University Hospital of Basel (CH)
- Corresponding author
- Langewitz, Wolf
- ORCID
- Langewitz, Wolf
- Venue
- BMJ
- Publisher
- BMJ
- Published
- 2002-09-28
- Volume
- 325
- Issue
- 7366
- Pages
- 682-683
- ISSN
- 0007-1447 (ISSN-L)
- 0959-8138
- 1468-5833
- PMC
- PMC126654
- OpenAlex
- W2016555298
- Cited by
- 229
- References
- 14
- Citations by year
- 2026: 8 · 2025: 8 · 2024: 27 · 2023: 7 · 2022: 10 · 2021: 13 · 2020: 9 · 2019: 13 · 2018: 11 · 2017: 9 · 2016: 10 · 2015: 14 · 2014: 8 · 2013: 15 · 2012: 7
- FWCI
- 10.86
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Licence
- www.bmj.com/company/legal-information/terms-conditions/legal-information/tdm-licencepolicy (tdm)
- Locations
- BMJ (publishedVersion)
- Europe PMC (PubMed Central) (publishedVersion)
- PubMed Central (publishedVersion)
- PubMed (publishedVersion)
- DigitalGeorgetown (Georgetown University Library) (submittedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Health Sciences › Health Professions › General Health Professions › Primary Care and Health Outcomes
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Keywords
- physician-patient communication, outpatient clinics, doctor-patient interaction
- MeSH terms
- Adolescent, Adult, Aged, Aged, 80 and over, Ambulatory Care, Communication, Female, Humans, Male, Middle Aged, Physician-Patient Relations, Switzerland, Time Factors, Cohort Studies
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