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Triggers and barriers to customizing software
Open accessAbstract
One of the properties of a user interface is that it both guides and constrains the patterns of interaction between the user and the software application.Application software is increasingly designed to be "customizable" by the end user, providing specific mechanisms by which users may specify individual preferences about the software and how they will interact with it over multiple sessions.Users may thus encode and preserve their preferred patterns of use.These customizations, together with choices about which applications to use, make up the unique "softswue environment" for each individual.While it is theoretically possible for each user to carefully evaluate and optimize each possible customization option, this study suggests that most people do not.In facfi since time spent customizing is time spent not working, many people do not take advantage of the customization features at all.I studied the customization behaviorof51 users of a Unix software environment, over a period of four months.This paper describes the process by which users decide to customize and examines the factors that irdluence when and how users make those decisions.These findings have implications for both the design of software and the integration of new software into an organization.
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“the literature suggests that users are reluctant to customize unless forced to do so [9]”
From A comparison of static, adaptive, and adaptable menus (2004) · cites this paper as [9]
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“Previous work had suggested that users do not customize because the mechanisms are difficult to use [9].”
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“Many users do not take advantage of customization features [Mackay, 1991], likely because of complexity inherent in customization.”
From A field evaluation of an adaptable two-interface design for feature-rich software (2007) · cites this paper as Mackay, 1991
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“Unlike previous work by Mackay [Mackay, 1991], which showed that users customize very little, the majority of our participants did personalize and they did so according to their function usage.”
From A field evaluation of an adaptable two-interface design for feature-rich software (2007) · cites this paper as Mackay, 1991
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“Mackay found that actual customization is minimal because of time, difficulty, and lack of interest [9].”
From A comparison of static, adaptive, and adaptable menus (2004) · cites this paper as [9]
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Metadata
- Authors
- Mackay, W. E.
- Affiliations
- Massachusetts Institute of Technology (US)
- Corresponding author
- Mackay, Wendy E.
- ORCID
- Mackay, Wendy E.
- Venue
- Proceedings of the SIGCHI conference on Human factors in computing systems Reaching through technology - CHI '91
- Publisher
- ACM Press
- Published
- 1991
- Pages
- 153-160
- OpenAlex
- W1993302775
- Cited by
- 364
- References
- 9
- Citations by year
- 2026: 2 · 2025: 58 · 2024: 10 · 2023: 9 · 2022: 6 · 2021: 6 · 2020: 10 · 2019: 11 · 2018: 8 · 2017: 6 · 2016: 9 · 2015: 10 · 2014: 16 · 2013: 16 · 2012: 24
- FWCI
- 1.87
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
- Physical Sciences › Computer Science › Computer Science Applications › Open Source Software Innovations
- Keywords
- software customization, user preferences, user interface design, user interaction patterns
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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