The DOI matches its Crossref record; 28 of the 29 references it cites were found in a registry or an index.
Email overload at work: an analysis of factors associated with email strain
Abstract
Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a large-scale nationwide organizational survey examining the relationship between email use and feelings of email overload and task coordination. We found that higher email volume was associated with increased feelings of email overload, but this relationship was moderated by certain email management strategies. The contribution to the field of CSCW is a better understanding of the concept of email related stress, and initial scale development for the assessment of email-related overload and perceptions of the work-importance of email.
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“The constant accessibility of such platforms indirectly increases the length of one's working hours [19], which increases feelings of overload [50] and escalates stress and cognitive burnout [18].”
From Absorbed in technology but digitally overloaded: Interplay effects on gig workers’ burnout and creativity (2021) · cites this paper as [50]
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Metadata
- Authors
- Dabbish, L. A., & Kraut, R. E.
- Affiliations
- Carnegie Mellon University (US)
- Venue
- Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
- Publisher
- ACM
- Published
- 2006-11-04
- Pages
- 431-440
- OpenAlex
- W2052742498
- Cited by
- 238
- References
- 29
- Citations by year
- 2026: 7 · 2025: 4 · 2024: 9 · 2023: 10 · 2022: 8 · 2021: 16 · 2020: 15 · 2019: 13 · 2018: 14 · 2017: 23 · 2016: 16 · 2015: 22 · 2014: 18 · 2013: 15 · 2012: 11
- FWCI
- 4.59
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- ACM Conference on Computer Supported Cooperative Work (CSCW) (publishedVersion)
- Funders
- National Science Foundation
- National Defense Science and Engineering Graduate
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Personal Information Management and User Behavior
- Social Sciences › Psychology › Social Psychology › Technostress in Professional Settings
- Social Sciences › Psychology › Social Psychology › Stress and Burnout Research
- Keywords
- email overload, task coordination, occupational stress, scale development, office workers
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