CoChat
Sign Up
Cited by 473Innovative Human-Technology InteractionUsability and User Interface DesignPersona Design and Applications

The DOI matches its Crossref record; 60 of the 60 references it cites were found in a registry or an index.

Empathy and experience in HCI

Open access
Wright, Peter, McCarthy, John·2008·Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
DOI 10.1145/1357054.1357156
Open this paper in CoChat — free account

Abstract

For a decade HCI researchers and practitioners have been developing methods, practices and designs 'for the full range of human experience'. On the one hand, a variety of approaches to design, such as aesthetic, affective, and ludic that emphasize particular qualities and contexts of experience and particular approaches to intervening in interactive experience have become focal. On the other, a variety of approaches to understanding users and user experience, based on narrative, biography, and role-play have been developed and deployed. These developments can be viewed in terms of one of the seminal commitments of HCI, 'to know the user'. Empathy has been used as a defining characteristic of designer-user relationships when design is concerned with user experience. In this article, we use 'empathy' to help position some emerging design and user-experience methodologies in terms of dynamically shifting relationships between designers, users, and artefacts.

Overview

Integrity signals

Registry

Crossref · 10.1145/1357054.1357156

Cites

60 of 60 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Citations

Cites

Show all 60 references

Research works printed but not linked: 8

  1. 10.5555/1139008.1139026 · DOI
  2. 10.5555/513034 · DOI
  3. Koskinen , I. Mattelmäki , T. and Battarbee , K . (eds.). Empathic Design: User Experience in Product Design . IT-Press , Helsinki , 2003 . Koskinen, I. Mattelmäki, T. and Battarbee, K. (eds.). Empathic Design: User Experience in Product Design. IT-Press, Helsinki, 2003.
  4. Mattelmäki , T. and Battarbee , K . Empathy Probes. In Proc. Participatory Design Conference 2002 , CPSR Palo Alto ( 2002 ), 266--271. Mattelmäki, T. and Battarbee, K. Empathy Probes. In Proc. Participatory Design Conference 2002, CPSR Palo Alto (2002), 266--271.
  5. 10.5555/1044942 · DOI
  6. McCarthy , J. and Wright , P . Putting felt-life at the centre of HCI . In Proc. ECCE'12 , EACE Press ( 2004 ), 127--134. McCarthy, J. and Wright, P. Putting felt-life at the centre of HCI. In Proc. ECCE'12, EACE Press (2004), 127--134.
  7. McCarthy , J. and Wright , P . A dialogical approach to experience: Uncovering critical potential . The Virtual 2006 Conference , Stockholm. Sweden. McCarthy, J. and Wright, P. A dialogical approach to experience: Uncovering critical potential. The Virtual 2006 Conference, Stockholm. Sweden.
  8. 10.5555/1139008.1139016 · DOI

Cited by

Sorted by citations

Items 401–471 of 471

Related

See all

Metadata

Authors
Wright, P., & McCarthy, J.
Affiliations
  • Sheffield Hallam University (GB)
  • University College Cork (IE)
ORCID
Wright, Peter
Venue
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Publisher
ACM
Published
2008-04-06
Pages
637-646
DOI
10.1145/1357054.1357156
OpenAlex
W1965931250
Cited by
473
References
60
Citations by year
2026: 11 · 2025: 77 · 2024: 28 · 2023: 23 · 2022: 30 · 2021: 32 · 2020: 28 · 2019: 23 · 2018: 30 · 2017: 23 · 2016: 28 · 2015: 22 · 2014: 27 · 2013: 20 · 2012: 25
FWCI
11.83
Type
conference paper
Language
en
Open access
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
  • CHI Conference on Human Factors in Computing Systems (publishedVersion)
  • Newcastle University ePrints (Newcastle Univesity)
Funders
Engineering and Physical Sciences Research Council
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Human-Computer Interaction › Persona Design and Applications
Keywords
empathy, user experience, designer-user relationship, affective design, aesthetic design, ludic design, narrative, role play, design methodology, artifacts

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review