The doctor as the second opinion and the internet as the first
Abstract
People who use the Internet for health information often obtain their first opinion that way, and then, if they go to a doctor, the doctor's advice is relegated to the second opinion. Using the Internet, or Dr. Google, as a first opinion can be problematic due to misinformation, misinterpretation of valid information, and the fears that can arise due to lack of medical knowledge, inexperience, and limited perspectives. When patients do visit their doctor for a second opinion, some do not disclose the fact they already received their first opinion and often their doctors do not ask. The result is that patients may suffer needlessly if their fears, concerns, misunderstandings, and misinterpretations are not addressed by the healthcare providers with the expertise and skills to assist them. A pernicious disconnect exists between many patients who use the Internet for health information and the medical professionals who care for them. The medical profession can alleviate this disconnect by taking the lead in establishing guidelines for systematically talking to patients about, and guiding, their Internet research. Human-computer interaction professionals can collaborate with the medical community in ensuring credible health Web sites become the gold standard that patients use to achieve better health.
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The rising use of smartphones and rapidly increasing availability of health information on the internet has led to more people using the internet as their first healthcare resource, often before seeking professional advice.
“The rising use of smartphones [3] and rapidly increasing availability of health information on the internet has led to more people using the internet as their first healthcare resource, often before seeking professional advice [4].”
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- Authors
- Gualtieri, L. N.
- Affiliations
- Tufts University (US)
- Corresponding author
- Gualtieri, Lisa Neal
- ORCID
- Gualtieri, Lisa Neal
- Venue
- CHI '09 Extended Abstracts on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2009-04-04
- Pages
- 2489-2498
- OpenAlex
- W2139679019
- Cited by
- 81
- References
- 10
- Citations by year
- 2026: 2 · 2025: 7 · 2024: 6 · 2023: 13 · 2022: 6 · 2021: 12 · 2020: 11 · 2019: 6 · 2018: 1 · 2017: 2 · 2015: 1 · 2014: 4 · 2013: 3 · 2012: 2
- FWCI
- 15.10
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) (publishedVersion)
- Funders
- Tufts University School of Medicine
- Topics
- Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
- Physical Sciences › Computer Science › Information Systems › Information Retrieval and Search Behavior
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Keywords
- online health information, second opinion, patient-physician communication, health misinformation, patient disclosure, health websites, patient guidance, human-computer interaction
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