The DOI matches its Crossref record; 27 of the 27 references it cites were found in a registry or an index.
Design lessons from the fastest q&a site in the west
Abstract
This paper analyzes a Question & Answer site for programmers, Stack Overflow, that dramatically improves on the utility and performance of Q&A systems for technical domains. Over 92% of Stack Overflow questions about expert topics are answered - in a median time of 11 minutes. Using a mixed methods approach that combines statistical data analysis with user interviews, we seek to understand this success. We argue that it is not primarily due to an a priori superior technical design, but also to the high visibility and daily involvement of the design team within the community they serve. This model of continued community leadership presents challenges to both CSCW systems research as well as to attempts to apply the Stack Overflow model to other specialized knowledge domains.
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Citations
Cites
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Adamic, L. A., Zhang, J., Bakshy, E., & Ackerman, M. S. (2008) · Proceedings of the 17th international conference on World Wide Web · doi:10.1145/1367497.1367587 · Cited by 732
What do people ask their social networks, and why?: a survey study of status message q&a behavior
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Research works printed but not linked: 5
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Cited by
Chandrasekharan, E., Samory, M., Jhaver, S., Charvat, H., Bruckman, A., Lampe, C., Eisenstein, J., & Gilbert, E. (2018) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3274301 · Cited by 282
Mining StackOverflow to turn the IDE into a self-confident programming prompter
Ponzanelli, L., Bavota, G., Di Penta, M., Oliveto, R., & Lanza, M. (2014) · Proceedings of the 11th Working Conference on Mining Software Repositories · doi:10.1145/2597073.2597077 · Cited by 240
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Ackerman, M. S., Dachtera, J., Pipek, V., & Wulf, V. (2013) · Computer Supported Cooperative Work (CSCW) · doi:10.1007/s10606-013-9192-8 · Cited by 229
Storey, M.-A., Zagalsky, A., Filho, F. F., Singer, L., & German, D. M. (2017) · IEEE Transactions on Software Engineering · doi:10.1109/tse.2016.2584053 · Cited by 221
A Large-Scale Survey on the Usability of AI Programming Assistants: Successes and Challenges
Liang, J. T., Yang, C., & Myers, B. A. (2023) · arXiv · doi:10.48550/arxiv.2303.17125 · Cited by 206
Metadata
- Authors
- Mamykina, L., Manoim, B., Mittal, M., Hripcsak, G., & Hartmann, B.
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2011-05-07
- Pages
- 2857-2866
- OpenAlex
- W2099769844
- Cited by
- 553
- References
- 27
- FWCI
- 33.17
- Type
- conference paper
- Language
- en
- Open access
- closed
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- Mamykina, L., Manoim, B., Mittal, M., Hripcsak, G., & Hartmann, B. (2011). Design lessons from the fastest q&a site in the west. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/1978942.1979366
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
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