How do users know what to say?
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article Free Access Share on How do users know what to say? Author: Nicole Yankelovich Sun Microsystems Laboratories Sun Microsystems LaboratoriesView Profile Authors Info & Claims InteractionsVolume 3Issue 6Nov./Dec. 1996 pp 32–43https://doi.org/10.1145/242485.242500Published:01 December 1996Publication History 62citation1,019DownloadsMetricsTotal Citations62Total Downloads1,019Last 12 Months47Last 6 weeks4 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteeReaderPDF
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Older users' reception and interpretation of auditory stimuli are limited by innate physiological mechanisms such as linear processing, which reduce overall comprehension, and by acquired psychological factors such as low self-efficacy, which reduce willingness of interaction.
“However, our reception and interpretation of auditory stimuli are limited by innate physiological mechanisms such as linear processing, which reduce overall comprehension (Yankelovich, 1996), and by acquired psychological factors such as low self-efficacy, which reduce willingness of interaction (Bulyko et al., 2005).”
From Using Different Error Handling Strategies to Facilitate Older Users' Interaction With Chatbots in Learning Information and Communication Technologies (2021) · cites this paper as Yankelovich, 1996
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Cites
Designing SpeechActs: issues in speech user interfaces
Yankelovich, N., Levow, G.-A., & Marx, M. (1995) · Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '95 · doi:10.1145/223904.223952 · Cited by 250 · see citing works
Self-citationVoice Communication Between Humans and Machines
National Academy of Sciences (1994) · National Academies Press eBooks · doi:10.17226/2308 · Cited by 105 · see citing works
User interface design of voice controlled consumer electronics
Gamm, S., & Haeb‐Umbach, R. (1995) · Philips Journal of Research · doi:10.1016/0165-5817(96)81590-7 · Cited by 10 · see citing works
The Usability Engineering of a Voice-Controlled Answering Machine
Gamm, S., Haeb‐Umbach, R., & Langmann, D. (1995) · Cited by 2 · see citing works
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Pradhan, A., Mehta, K., & Findlater, L. (2018) · Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3173574.3174033 · Cited by 448 · see citing works
"Hey Alexa, What's Up?": A Mixed-Methods Studies of In-Home Conversational Agent Usage
Sciuto, A., Saini, A., Forlizzi, J., & Hong, J. I. (2018) · Proceedings of the 2018 Designing Interactive Systems Conference · doi:10.1145/3196709.3196772 · Cited by 327 · see citing works
Corbett, E., & Weber, A. (2016) · Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services · doi:10.1145/2935334.2935386 · Cited by 148 · see citing works
Voice assistants and older people: some open issues
Sayago, S., Neves, B. B., & Cowan, B. R. (2019) · Proceedings of the 1st International Conference on Conversational User Interfaces · doi:10.1145/3342775.3342803 · Cited by 97 · see citing works
Lin, W., Chen, H.-C., & Yueh, H.-P. (2021) · Frontiers in Psychology · doi:10.3389/fpsyg.2021.785815 · Cited by 21 · see citing works
Making it easier for older people to talk to smart homes: the effect of early help prompts
Wolters, K. M., Engelbrecht, K.-P., Gödde, F., Möller, S., Naumann, A., & Schleicher, R. (2010) · Universal Access in the Information Society · doi:10.1007/s10209-009-0184-x · Cited by 18 · see citing works
- Authors
- Yankelovich, N.
- Affiliations
- Sun Microsystems Laboratories
- Corresponding author
- Yankelovich, Nicole
- Venue
- interactions
- Published
- 1996-12
- Volume
- 3
- Issue
- 6
- Pages
- 32-43
- ISSN
- 1072-5520 (ISSN-L)
- 1558-3449
- OpenAlex
- W2075729255
- Cited by
- 110
- References
- 4
- Citations by year
- 2025: 2 · 2024: 1 · 2023: 1 · 2022: 4 · 2021: 4 · 2020: 8 · 2019: 4 · 2018: 3 · 2016: 2 · 2014: 3 · 2013: 2 · 2012: 2
- FWCI
- 6.46
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- interactions (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- user-generated content, user-generated text, user-generated images, user-generated video, user-generated media
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