What can I say?: addressing user experience challenges of a mobile voice user interface for accessibility
Open accessAbstract
Voice interactions on mobile phones are most often used to augment or supplement touch based interactions for users' convenience. However, for people with limited hand dexterity caused by various forms of motor-impairments voice interactions can have a significant impact and in some cases even enable independent interaction with a mobile device for the first time. For these users, a Mobile Voice User Interface (M-VUI), which allows for completely hands-free, voice only interaction would provide a high level of accessibility and independence. Implementing such a system requires research to address long standing usability challenges introduced by voice interactions that negatively affect user experience due to difficulty learning and discovering voice commands.
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Studies investigating user experience and usability of voice assistants mainly involved able-bodied users.
“Indeed, the studies investigating user experience and usability of voice assistants mainly involved able-bodied users [3,8-11], thereby neglecting a broad community of users with disabilities.”
From Investigating the Accessibility of Voice Assistants With Impaired Users: Mixed Methods Study (2020) · cites this paper as [8]
The Methods and Participants section (page unavailable) says the paper's usability sessions involved people with motor impairments, not mainly able-bodied users. The Preliminary User Evaluation section likewise describes recruiting participants with motor impairments. This paper therefore runs contrary to its use as an example of the studies described in the citing sentence; it does not establish the broader pattern across other studies. (LLM, conf=0.86)
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Experimental — accuracy not yet measuredResearch on voice assistants is focused mainly on the general population.
“Research on voice assistants is focused mainly on the general population.”
From Investigating the Accessibility of Voice Assistants With Impaired Users: Mixed Methods Study (2020) · cites this paper as [8]
The Introduction (page unavailable) discusses mainstream voice assistants and research on voice interfaces for accessibility, but does not say that voice-assistant research focuses mainly on the general population. A search for comparisons of research populations found no passage establishing that emphasis. (LLM, conf=0.75)
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- Authors
- Corbett, E., & Weber, A.
- Affiliations
- Google (United States) (US)
- ORCID
- Corbett, Eric
- Venue
- Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services
- Publisher
- ACM
- Published
- 2016-09-06
- Pages
- 72-82
- OpenAlex
- W2514025902
- Cited by
- 148
- References
- 34
- Citations by year
- 2026: 3 · 2025: 10 · 2024: 22 · 2023: 14 · 2022: 22 · 2021: 26 · 2020: 17 · 2019: 23 · 2018: 10 · 2017: 1
- FWCI
- 7.71
- Type
- conference paper
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI) (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Social Sciences › Human Factors and Ergonomics › Digital Accessibility for Disabilities
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Keywords
- voice interaction, motor impairment, accessibility, touchless interaction, usability problems, user experience, mobile devices
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