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What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS
Abstract
With the advent of instant mobile messaging applications, traditional SMS is in danger of loosing it's reign as the king of mobile messaging. Applications like WhatsApp allow mobile users to send real-time text messages to individuals or groups of friends at no cost. While there is a vast body of research on traditional text messaging practices, little is understood about how and why people have adopted and appropriated instant mobile messaging applications. The goal of this work is to provide a deeper understanding of the motives and perceptions of a popular mobile messaging application called WhatsApp and to learn more about what this service offers above and beyond traditional SMS. To this end, we present insights from two studies an interview study and a large-scale survey highlighting that while WhatsApp offers benefits such as cost, sense of community and immediacy, SMS is still considered a more reliable, privacy preserving technology for mobile communication.
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Cited by
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Bouhnik, D., & Deshen, M. (2014) · Journal of Information Technology Education: Research · doi:10.28945/2051 · Cited by 659
The Experience Sampling Method on Mobile Devices
van Berkel, N., Ferreira, D., & Kostakos, V. (2018) · ACM Computing Surveys · doi:10.1145/3123988 · Cited by 432
Smartphone usage in the 21st century: who is active on WhatsApp?
Montag, C., Błaszkiewicz, K., Sariyska, R., Lachmann, B., Andone, I., Trendafilov, B., Eibes, M., & Markowetz, A. (2015) · BMC Research Notes · doi:10.1186/s13104-015-1280-z · Cited by 408
Need fulfillment and experiences on social media: A case on Facebook and WhatsApp
Karapanos, E., Teixeira, P., & Gouveia, R. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.10.015 · Cited by 316
Smartphone habit and behavior in Brunei: Personalization, gender, and generation gap
Anshari, M., Alas, Y., Hardaker, G., Jaidin, J. H., Smith, M., & Ahad, A. D. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.07.063 · Cited by 180
Metadata
- Authors
- Church, K., & de Oliveira, R.
- Venue
- Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
- Publisher
- ACM
- Published
- 2013-08-27
- Pages
- 352-361
- OpenAlex
- W2152497415
- Cited by
- 565
- References
- 0
- FWCI
- 29.25
- Type
- conference paper
- Language
- en
- Open access
- closed
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- Church, K., & de Oliveira, R. (2013). What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS. Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services. https://doi.org/10.1145/2493190.2493225
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