The DOI matches its Crossref record; 26 of the 26 references it cites were found in a registry or an index.
TaggedComments: promoting and integrating user comments in online application tutorials
Abstract
User comments posted to popular online tutorials constitute a rich additional source of information for readers, yet current designs for displaying user comments on tutorial webpages do little to support their use. Instead, comments are separated from the tutorial content they reference and tend to be ordered according to post date. We propose and evaluate the TaggedComments system, a new approach to displaying comments that users post to online tutorials. Using tags supplied by commenters, TaggedComments seeks to enhance the role of user comments by 1) improving their visibility, 2) allowing users to personalize their use of the comments according to their particular information needs, and 3) providing direct access to potentially helpful comments from the tutorial content. A laboratory evaluation with 16 participants shows that, in comparison to the standard comment layout, TaggedComments significantly improves users' subjective impressions of comment utility when interacting with Photoshop tutorials.
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Prior research on improving software learning has not typically considered older adults as target users.
“There is much research on how to improve the software learning experience for users [8,10,29,42,46,68], but this prior work has not typically considered older adults as target users.”
From Older Adults' Collaborative Learning Dynamics When Exploring Feature-Rich Software (2024) · cites this paper as [8]
Prior research on improving software learning has not typically considered older adults as target users.
“There is much research on how to improve the software learning experience for users [8,10,29,42,46,68], but this prior work has not typically considered older adults as target users.”
From Older Adults' Collaborative Learning Dynamics When Exploring Feature-Rich Software (2024) · cites this paper as [10]
There is a wide body of work on providing users with in-context help, including social mechanisms that involve other software users.
“There is a wide body of work on providing users with in-context help, including social mechanisms that involve other software users (e.g., [10,37]).”
From Older Adults' Collaborative Learning Dynamics When Exploring Feature-Rich Software (2024) · cites this paper as [10]
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Metadata
- Authors
- Bunt, A., Dubois, P., Lafreniere, B., Terry, M. A., & Cormack, D. T.
- Affiliations
- University of Manitoba (CA)
- University of Waterloo (CA)
- Venue
- Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
- Publisher
- ACM
- Published
- 2014-04-26
- Pages
- 4037-4046
- OpenAlex
- W2168189845
- Cited by
- 19
- References
- 26
- Citations by year
- 2025: 2 · 2024: 2 · 2022: 1 · 2020: 3 · 2019: 2 · 2018: 3 · 2017: 2 · 2016: 2 · 2015: 1 · 2014: 1
- FWCI
- 1.54
- Type
- conference paper
- Language
- en
- Open access
- closed
- Locations
- CHI Conference on Human Factors in Computing Systems (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Computer Graphics and Computer-Aided Design › Data Visualization and Analytics
- Physical Sciences › Computer Science › Information Systems › Expert finding and Q&A systems
- Keywords
- online comments, online tutorials, tagging, information visualization, personalized information access, user interface design
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