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Cited by 19Innovative Education and Learning PracticesUsability and User Interface DesignKnowledge Management and Sharing

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

“I Would Just Ask Someone”: Learning Feature-Rich Design Software in the Modern Workplace

Kiani, Kimia, Chilana, Parmit K., Bunt, Andrea, Grossman, Tovi, Fitzmaurice, George·2020·2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)
DOI 10.1109/vl/hcc50065.2020.9127288
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Abstract

Design professionals increasingly need to learn and use multiple feature-rich software to design complex artifacts in a variety of domains. In this work, we aimed to understand how design professionals learn new software features and seek help in today's modern workplace of interconnected spaces and increased access to shared online learning resources. We conducted 20 interviews with design professionals working in different disciplines such as architecture and planning, construction, structural design, and broadcast media, who used complex feature-rich applications on a daily basis. We found that despite the wide availability of learning resources on the web and decades of research dedicated to workplace knowledge management tools, design professionals still rely heavily on interpersonal help-seeking. Furthermore, while companies have devised a variety of technological channels to answer employees' help requests, such intermediate tools were often abandoned, and help-seeking conversations shifted to face-to-face learning episodes. Our findings point to design opportunities and shortcomings in the design of remote communication tools when seeking help for feature-rich software applications.

Overview

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Crossref · 10.1109/vl/hcc50065.2020.9127288

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6 of 6 references verified0 citation errors · 0 not checkable

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Metadata

Authors
Kiani, K., Chilana, P. K., Bunt, A., Grossman, T., & Fitzmaurice, G.
Affiliations
  • Simon Fraser University (CA)
  • University of Manitoba (CA)
  • University of Toronto (CA)
  • Autodesk (Canada) (CA)
ORCID
Venue
2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)
Publisher
IEEE
Published
2020-08
Pages
1-10
ISSN
1943-6092 (ISSN-L)
DOI
10.1109/vl/hcc50065.2020.9127288
OpenAlex
W3042918884
Cited by
19
References
6
Citations by year
2026: 3 · 2025: 4 · 2024: 5 · 2023: 3 · 2022: 3 · 2021: 1
FWCI
2.36
Type
conference paper
Language
en
Open access
closed
Licence
Locations
IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC) (publishedVersion)
Topics
  • Social Sciences › Education › Innovative Education and Learning Practices
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
Keywords
help-seeking, design professionals, software learning, online learning resources, face-to-face learning, architecture and planning, construction design, broadcast media

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