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Cited by 15Usability and User Interface DesignElectronic Health Records SystemsInnovative Human-Technology Interaction

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User Interface Redesign of Dental Clinic ERP System using Design Thinking: A Case Study

Suzianti, Amalia, Arrafah, Galang·2019·Proceedings of the 2019 5th International Conference on Industrial and Business Engineering
DOI 10.1145/3364335.3364369
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Abstract

At the moment, healthcare services, such as dental clinics, have the same opportunities as other industries of utilizing ERP systems to escalate their activities. Unfortunately, ERP systems still have to go through problems associated with clinical personnel, who interact with the system using its UI, before it can be fully utilized. To solve this problem, a user interface redesign was needed so that ERP could fully satisfy the needs of clinical personnel. Therefore, design thinking was chosen and used as the design approach with its user-oriented nature that has been proven with various forms of successful interventions within healthcare services. The prototype of the redesigned user interface was made to visually deliver most of the previously unmet needs from personnel. Furthermore, by incorporating UT and PSSUQ survey as measurement instruments into the design thinking, researchers were able to justify the prototype for its improvement in usability after scoring lower time on tasks while preventing some errors, also for increased satisfaction perceived by users compared to the current UI.

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Metadata

Authors
Suzianti, A., & Arrafah, G.
Affiliations
University of Indonesia (ID)
ORCID
Suzianti, Amalia
Venue
Proceedings of the 2019 5th International Conference on Industrial and Business Engineering
Publisher
ACM
Published
2019-09-27
Pages
193-197
DOI
10.1145/3364335.3364369
OpenAlex
W2990379717
Cited by
15
References
2
Citations by year
2026: 1 · 2025: 4 · 2024: 4 · 2023: 2 · 2022: 3 · 2021: 1
FWCI
0.76
Type
conference paper
Language
en
Open access
closed
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)
Locations
International Conference on Industrial and Business Engineering (ICIBE) (publishedVersion)
Funders
Universitas Indonesia (PITTA (Publikasi Internasional Terindeks untuk Tugas Akhir) NKB-0041/UN2.R3.1/HKP.05.00/ 2019)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Keywords
user interface redesign, dental clinics, enterprise resource planning, design thinking, usability, user satisfaction, task completion time, error prevention, health information systems, Post-Study System Usability Questionnaire

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CoChat. (2026). Citation check: User Interface Redesign of Dental Clinic ERP System using Design Thinking: A Case Study. https://app.cochat.ai/papers/10.1145/3364335.3364369
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Suzianti, A., & Arrafah, G. (2019). User Interface Redesign of Dental Clinic ERP System using Design Thinking: A Case Study. Proceedings of the 2019 5th International Conference on Industrial and Business Engineering. https://doi.org/10.1145/3364335.3364369