The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Designing Chatbots as Community-Owned Agents
Open accessAbstract
This work investigates how social agents can be designed to create a sense of ownership over them within a group of users. Social agents, such as conversational agents and chatbots, currently interact with people in impersonal, isolated, and often one-on-one interactions: one user and one agent. This is likely to change as agents become more socially sophisticated and integrated in social fabrics. Previous research has indicated that understanding who owns an agent can assist in creating expectations and understanding who an agent is accountable to within a group. We present findings from a three week case-study in which we implemented a chatbot that was successful in creating a sense of collective ownership within a community. We discuss the design choices that led to this outcome and implications for social agent design.
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Most researchers have primarily studied group voice assistant use in home settings with children and parents.
“Since most researchers have primarily studied group voice assistant use in home settings with children and parents [2,14,17,18], we encourage future work to explore VA group use in community living.”
From Studying Exploration & Long-Term Use of Voice Assistants by Older Adults (2023) · cites this paper as [17]
Citations
Cites
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"She'll just grab any device that's closer"
Matthews, T. L., Liao, K., Turner, A., Berkovich, M., Reeder, R., & Consolvo, S. (2016) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2858036.2858051 · Cited by 102
Beyond Dyadic Interactions: Considering Chatbots as Community Members
Seering, J., Luria, M., Kaufman, G., & Hammer, J. (2019) · Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3290605.3300680 · Cited by 97
Self-citationYours, mine and ours? sharing and use of technology in domestic environments
Brush, A. J. B., & Inkpen, K. M. (2007) · doi:10.5555/1771592.1771599 · Cited by 85
Social Boundaries for Personal Agents in the Interpersonal Space of the Home
Luria, M., Zheng, R., Huffman, B., Huang, S., Zimmerman, J., & Forlizzi, J. (2020) · Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3313831.3376311 · Cited by 66
Self-citationIt Takes a Village: Integrating an Adaptive Chatbot into an Online Gaming Community
Seering, J., Luria, M., Ye, C., Kaufman, G. F., & Hammer, J. (2020) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3313831.3376708 · Cited by 51
Self-citationGruning, J., & Lindley, S. E. (2016) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/2858036.2858154 · Cited by 38
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Research works printed but not linked: 2
- 2019, accessed
- Bernheim Brush AJ, 2007, International Conference on Ubiquitous Computing. Springer, 109--126
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AI as Social Glue: Uncovering the Roles of Deep Generative AI during Social Music Composition
Suh, M. (., Youngblom, E., Terry, M., & Cai, C. J. (2021) · Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3411764.3445219 · Cited by 138
UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital Library
Zheng, Q., Tang, Y., Liu, Y., Liu, W., & Huang, Y. (2022) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/3491102.3501855 · Cited by 114
Nonhuman humanitarianism: when 'AI for good' can be harmful
Madianou, M. (2021) · Information, Communication & Society · doi:10.1080/1369118x.2021.1909100 · Cited by 91
Studying Exploration & Long-Term Use of Voice Assistants by Older Adults
Upadhyay, P., Heung, S., Azenkot, S., & Brewer, R. N. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3580925 · Cited by 51
“Since most researchers have primarily studied group voice assistant use in home settings with children and parents [2, 14, 17, 18], we encourage future work to explore VA group use in community living.”
BackgroundTejwani, R., Katz, B., & Breazeal, C. (2021) · Lecture notes in computer science · doi:10.1007/978-3-030-90525-5_22 · Cited by 6
Metadata
- Authors
- Luria, M., Seering, J., Forlizzi, J., & Zimmerman, J.
- Affiliations
- Carnegie Mellon University (US)
- Venue
- Proceedings of the 2nd Conference on Conversational User Interfaces
- Publisher
- ACM
- Published
- 2020-07-22
- Pages
- 1-3
- OpenAlex
- W3043376253
- Cited by
- 5
- References
- 8
- Citations by year
- 2023: 1 · 2022: 1 · 2021: 3
- FWCI
- 1.76
- Type
- conference paper
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- ACM Conference on Conversational User Interfaces (CUI) (publishedVersion, cc-by)
- Topics
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- chatbots, social actors, collective ownership, community ownership, group interaction, human-agent interaction
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