The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
External manifestations of trustworthiness in the interface
Open accessAbstract
The article is about the kind of trust normally demonstrated in face-to-face human interaction, along with approaches to and benefits from having computer interfaces employ these same manifestations of trustworthiness. It argues that interaction rituals among humans, including greetings small talk, and conventional leave-takings along with their manifestations in speech and in embodied conversational behaviors, can lead users to judge the technology as more reliable, competent and knowledgeable, that is, to trust the technology more. Some degree of trust is required to engage in cooperative behavior. Conversation, in particular, requires cooperation and mutual trust to function smoothly. Trust may be established using the same myriad social cues people use in face-to-face conversation, including interaction rituals, such as small talk, to incrementally build evidence of the embodied conversational agents goodwill and credibility.
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Citations
Cites
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Research works printed but not linked: 11
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Cited by
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715
Trust in Automation: Designing for Appropriate Reliance
Lee, J. D., & See, K. A. (2004) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1518/hfes.46.1.50_30392 · Cited by 6,605
Pavlou, P. A., & Fygenson, M. (2006) · MIS Quarterly · doi:10.2307/25148720 · Cited by 2,685
Establishing and maintaining long-term human-computer relationships
Bickmore, T. W., & Picard, R. W. (2005) · ACM Transactions on Computer-Human Interaction · doi:10.1145/1067860.1067867 · Cited by 1,333
Self-citationThe development of initial trust in an online company by new customers
Koufaris, M., & Hampton-Sosa, W. (2004) · Information & Management · doi:10.1016/j.im.2003.08.004 · Cited by 1,114
Metadata
- Authors
- Cassell, J., & Bickmore, T.
- Venue
- Communications of the ACM
- Published
- 2000-12
- Volume
- 43
- Issue
- 12
- Pages
- 50-56
- ISSN
- 0001-0782 (ISSN-L)
- 1557-7317
- OpenAlex
- W2054562387
- Cited by
- 255
- References
- 1
- FWCI
- 19.83
- Type
- journal article
- Language
- en
- Open access
- bronze
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
