The development of initial trust in an online company by new customers

Koufaris, Marios; Hampton-Sosa, William

doi:10.1016/j.im.2003.08.004

Cited by 1,114Technology Adoption and User BehaviourCustomer Service Quality and LoyaltyPrivacy, Security, and Data Protection

The development of initial trust in an online company by new customers

Koufaris, Marios, Hampton-Sosa, William·2004·Information & Management

DOI 10.1016/j.im.2003.08.004

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The model by Koufaris and Hampton-Sosa identifies organization reputation, perceived ease of use, and perceived security control as important antecedents, but does not include healthcare-specific factors.
“The model for developing initial trust in an online company by Koufaris and Hampton-Sosa [35] identifies organization reputation, perceived ease of use, and perceived security control as important antecedents, but does not include healthcare-specific factors.”
From Trust in telemedicine portals for rehabilitation care: an exploratory focus group study with patients and healthcare professionals (2015) · cites this paper as [35]

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Authors: Koufaris, M., & Hampton-Sosa, W.
Affiliations: Baruch College (US)
Corresponding author: Koufaris, Marios
ORCID: Hampton-Sosa, William
Venue: Information & Management
Publisher: Elsevier BV
Published: 2004-01
Volume: 41
Issue: 3
Pages: 377-397
ISSN: 0378-7206 (ISSN-L)
DOI: 10.1016/j.im.2003.08.004
OpenAlex: W2149374429
Semantic Scholar: bf8ac3b460fd08022857cdcdcccc48d67804bec8
Cited by: 1,114
References: 89
Citations by year: 2026: 20 · 2025: 45 · 2024: 46 · 2023: 40 · 2022: 67 · 2021: 69 · 2020: 67 · 2019: 67 · 2018: 69 · 2017: 51 · 2016: 61 · 2015: 47 · 2014: 64 · 2013: 67 · 2012: 62
FWCI: 29.79
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Information & Management (publishedVersion)
Funders: City University of New York
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Social Sciences › Sociology and Political Science › Privacy, Security, and Data Protection
Keywords: initial trust, internet companies, new customers, product customization, website usefulness, perceived ease of use, web security, trust propensity, online shopping, trust model

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