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Cited by 255

The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.

External manifestations of trustworthiness in the interface

Open access
Cassell, Justine, Bickmore, Timothy·2000·Communications of the ACM
DOI 10.1145/355112.355123
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Abstract

The article is about the kind of trust normally demonstrated in face-to-face human interaction, along with approaches to and benefits from having computer interfaces employ these same manifestations of trustworthiness. It argues that interaction rituals among humans, including greetings small talk, and conventional leave-takings along with their manifestations in speech and in embodied conversational behaviors, can lead users to judge the technology as more reliable, competent and knowledgeable, that is, to trust the technology more. Some degree of trust is required to engage in cooperative behavior. Conversation, in particular, requires cooperation and mutual trust to function smoothly. Trust may be established using the same myriad social cues people use in face-to-face conversation, including interaction rituals, such as small talk, to incrementally build evidence of the embodied conversational agents goodwill and credibility.

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Cites

Show all 1 references

Research works printed but not linked: 11

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Cited by

Metadata

Authors
Cassell, J., & Bickmore, T.
Venue
Communications of the ACM
Publisher
Association for Computing Machinery (ACM)
Published
2000-12
Volume
43
Issue
12
Pages
50-56
ISSN
  • 0001-0782 (ISSN-L)
  • 1557-7317
DOI
10.1145/355112.355123
OpenAlex
W2054562387
Cited by
255
References
1
FWCI
19.83
Type
journal article
Language
en
Open access
bronze
Licence
www.acm.org/publications/policies/copyright_policy#Background (vor)

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