The DOI matches its Crossref record; 49 of the 49 references it cites were found in a registry or an index.
Knowledge management technology
Abstract
Selected technologies that contribute to knowledge management solutions are reviewed using Nonaka's model of organizational knowledge creation as a framework. The extent to which knowledge transformation within and between tacit and explicit forms can be supported by the technologies is discussed, and some likely future trends are identified. It is found that the strongest contribution to current solutions is made by technologies that deal largely with explicit knowledge, such as search and classification. Contributions to the formation and communication of tacit knowledge, and support for making it explicit, are currently weaker, although some encouraging developments are highlighted, such as the use of text-based chat, expertise location, and unrestricted bulletin boards. Through surveying some of the technologies used for knowledge management, this paper serves as an introduction to the subject for those papers in this issue that discuss technology.
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Citations
Cites
A Dynamic Theory of Organizational Knowledge Creation
Nonaka, I. (1994) · Organization Science · doi:10.1287/orsc.5.1.14 · Cited by 17,809
The anatomy of a large-scale hypertextual Web search engine
Brin, S., & Page, L. (1998) · Computer Networks and ISDN Systems · doi:10.1016/s0169-7552(98)00110-x · Cited by 16,004
The Knowledge-Creating Company
Nonaka, I. (1998) · The Economic Impact of Knowledge · doi:10.1016/b978-0-7506-7009-8.50016-1 · Cited by 14,619
POLANYI, M. (1997) · Knowledge in Organisations · doi:10.1016/b978-0-7506-9718-7.50010-x · Cited by 12,408
Baeza-Yates, R. A., & Ribeiro-Neto, B. A. (1999) · Cited by 11,505
WordNet: An Electronic Lexical Database
Kilgarriff, A., & Fellbaum, C. (2000) · Language · doi:10.2307/417141 · Cited by 11,464
Working knowledge: how organizations manage what they know
(1998) · Choice Reviews Online · doi:10.5860/choice.35-5167 · Cited by 10,802
Authoritative sources in a hyperlinked environment
Kleinberg, J. M. (1999) · Journal of the ACM · doi:10.1145/324133.324140 · Cited by 8,959
The Concept of “Ba”: Building a Foundation for Knowledge Creation
Nonaka, I., & Konno, N. (1998) · California Management Review · doi:10.2307/41165942 · Cited by 4,556
(1999) · PubMed · Cited by 4,115
Cited by
The role of organizational culture in the knowledge management process
Chang, C. L.-H., & Lin, T.-C. (2015) · Journal of Knowledge Management · doi:10.1108/jkm-08-2014-0353 · Cited by 332
Antecedents of organizational knowledge sharing: a meta‐analysis and critique
Witherspoon, C. L., Bergner, J., Cockrell, C., & Stone, D. N. (2013) · Journal of Knowledge Management · doi:10.1108/13673271311315204 · Cited by 324
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Khodakarami, F., & Chan, Y. E. (2014) · Information & Management · doi:10.1016/j.im.2013.09.001 · Cited by 321
Evaluation of knowledge management tools using AHP
Ngai, E. W. T., & Chan, E. W. C. (2005) · Expert Systems with Applications · doi:10.1016/j.eswa.2005.06.025 · Cited by 280
O'Neill, B. S., & Adya, M. (2007) · Journal of Managerial Psychology · doi:10.1108/02683940710745969 · Cited by 173
Metadata
- Authors
- Marwick, A. D.
- Venue
- IBM Systems Journal
- Publisher
- IBM
- Published
- 2001
- Volume
- 40
- Issue
- 4
- Pages
- 814-830
- ISSN
- 0018-8670 (ISSN-L)
- OpenAlex
- W2140671212
- Cited by
- 532
- References
- 49
- FWCI
- 103.72
- Type
- journal article
- Language
- en
- Open access
- closed
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