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CRM Adoption in a Higher Education Institution

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Investigation of Customer Knowledge Management

Kaoud, M. (2017) · International Journal of Service Science Management Engineering and Technology · doi:10.4018/ijssmet.2017040102 · Cited by 37 · see citing works

Impact of total quality management factors on knowledge creation in the organizations of Bangladesh

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Successful customer knowledge management implementation through social media capabilities

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Development of System for Managers Relationship Management with Customers

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User knowledge utilization in innovation of complex products and systems: An absorptive capacity perspective

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The Influence of Customer Relationship Management (CRM) Indicators on Customer Loyalty of Sharia Based Banking System

Lubis, A., Dalimunthe, R. F., Absah, Y., & Fawzeea, B. K. (2020) · GATR Journal of Management and Marketing Review · doi:10.35609/jmmr.2020.5.1(8 · Cited by 35 · see citing works

Toward software quality enhancement by Customer Knowledge Management in software companies

Khosravi, A., Hussin, A. R. C., & Nilashi, M. (2017) · Telematics and Informatics · doi:10.1016/j.tele.2017.09.007 · Cited by 32 · see citing works

Connecting Customer Knowledge Management and Intention to Use Sport Services Through Psychological Involvement, Commitment, and Customer Perceived Value

Behnam, M., Sato, M., Baker, B. J., Delshab, V., & Winand, M. (2020) · Journal of Sport Management · doi:10.1123/jsm.2020-0033 · Cited by 32 · see citing works

An integrated framework of change management for social CRM implementation

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A model checking approach for user relationship management in the social network

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Formal modeling and verification of a service composition approach in the social customer relationship management system

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Customer knowledge management practices on a social media platform

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Fostering partner relationship management in B2B ecosystems of electronic media

Barać, D., Živanović, V. R., Labus, M., Milinovic, S., & Лабус, А. (2017) · Journal of Business and Industrial Marketing · doi:10.1108/jbim-02-2016-0025 · Cited by 28 · see citing works

The mediating role of customer knowledge management on the innovative work behavior and product innovation relationship

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A collaborative machine tool maintenance planning system based on content management technologies

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Customer perception of CRM implementation in banking context: Scale development and validation

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Will they take this offer? A machine learning price elasticity model for predicting upselling acceptance of premium airline seating

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Examining the role of customers' intrinsic motivation on continued usage of mobile banking: a relational approach

Banerjee, S., & Sreejesh, S. (2021) · International Journal of Bank Marketing · doi:10.1108/ijbm-06-2021-0216 · Cited by 25 · see citing works

Role of Artificial Intelligence Capability in the Interrelation Between Manufacturing Strategies and Operational Resilience

Nayal, K., Raut, R. D., Kumar, M., Paul, S. K., & Narkhede, B. E. (2024) · Global Journal of Flexible Systems Management · doi:10.1007/s40171-023-00367-8 · Cited by 25 · see citing works

Circular supply chain management: Antecedent effect of social capital and big data analysis capability and their impact on sustainable performance

Zhou, X., Jiang, J., Zhou, C., Li, X., & Yin, M. (2024) · Sustainable Development · doi:10.1002/sd.2963 · Cited by 23 · see citing works

Exploring Customer Relationship Management: Trends, Challenges, and Innovations

Fernando, E., Sutomo, R., Prabowo, Y. D., Gatc, J., & Winanti, W. (2023) · Journal of Information Systems and Informatics · doi:10.51519/journalisi.v5i3.541 · Cited by 22 · see citing works

Integrating switching costs to information systems adoption: An empirical study on learning management systems

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Understanding and managing knowledge transfer for customers in IT adoption

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The role of analytical CRM on salesperson use of competitive intelligence

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The Current Trends and Future Direction of Digital and Relationship Marketing: A Business Perspective

Nguyen, M., Le, D., Quach, S., Thaichon, P., & Ratten, V. (2021) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-80071-348-220211011 · Cited by 21 · see citing works

Electronic CRM and perceptions of unfairness

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Customer's life-time value using the RFM model in the banking industry: a case study

Nikumanesh, E., & Albadvi, A. (2014) · International Journal of Electronic Customer Relationship Management · doi:10.1504/ijecrm.2014.066876 · Cited by 20 · see citing works

Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited

Sofi, M. R., & Hakim, I. A. (2018) · FIIB Business Review · doi:10.1177/2319714518798410 · Cited by 20 · see citing works

Conceptualizing and operationalizing the student relationship management strategy: Towards a more sustainable-based platform

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How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry

Karim, R. A., & Habiba, W. (2020) · Journal of Management Info · doi:10.31580/jmi.v7i2.1165 · Cited by 20 · see citing works

Proposed Analytic Framework for Student Relationship Management based on a Systematic Review of CRM Systems Literature

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Data-Driven Innovation: Digital Tools, Artificial Intelligence, and Big Data

Sundu, M., Yasar, O., & Fındıklı, M. A. (2022) · Springer eBooks · doi:10.1007/978-3-030-98183-9_6 · Cited by 20 · see citing works

Customer knowledge management antecedent factors: A systematic literature review

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Customer Knowledge Management (CKM): Model Proposal and Evaluation in a Large Brazilian Higher Education Private Group

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Bridging Organizational Learning Capability and Firm Performance through Customer Relationship Management

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An Approach to Software Maintenance: A Case Study in Small and Medium-Sized Businesses IT Organizations

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Unpicking antecedents of CRM adoption: a two-stage model

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The Role of Customer Relationship Management on Enhancing the Customers’ Satisfaction in the Banks in Palestine

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Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context

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Religio-centric product strategy on marketing performance

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Reasons for Failures of CRM Implementations

Tazkarji, M. Y., & Stafford, T. (2020) · IEEE Transactions on Computational Social Systems · doi:10.1109/tcss.2020.2980856 · Cited by 16 · see citing works

Customer Knowledge Management in Enterprise Software Development Companies: Organizational, Human and Technological Perspective

Khosravi, A., Rajabzadeh, M., Залога, В. А., & Dyadyura, I. (2022) · Management Systems in Production Engineering · doi:10.2478/mspe-2022-0037 · Cited by 16 · see citing works

The Impact of Customer Relationship Management Systems on Dynamic Capabilities at Firms

Gallego‐Gómez, C., De‐Pablos‐Heredero, C., & Botella, J. L. M. (2020) · Journal of Global Information Management · doi:10.4018/jgim.2021010106 · Cited by 16 · see citing works

Knowledge loss and retention: the paradoxical role of IT

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Knowledge construction by users

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The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs

AlQershi, N. A., Mokhtar, S. S. M., & Abas, Z. (2021) · International Journal of Systems Assurance Engineering and Management · doi:10.1007/s13198-021-01417-z · Cited by 15 · see citing works

Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management

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Does customer analysis affect firm performance? Quantitative evidence from the Polish insurance market

Tomczyk, P., Doligalski, T., & Zaborek, P. (2016) · Journal of Business Research · doi:10.1016/j.jbusres.2016.03.026 · Cited by 15 · see citing works

Knowledge management in education journals

Mayo, I. C., & de Lucas, E. F. (2016) · Educar · doi:10.5565/rev/educar.757 · Cited by 15 · see citing works

A framework for assessing the relational accessibility of protected areas

Forleo, M. B., & Palmieri, N. (2018) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2018.05.149 · Cited by 15 · see citing works

Social media led co-creation of knowledge in developing societies: SME’s roles in the adoption, use and appropriation of smartphones in South Asia

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Modeling the effectiveness of electronic customer relationship management (E-CRM) systems: empirical evidence from Pakistan

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Renaissance of project marketing: Avenues for the utilisation of digital tools

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Using CRM to Model Firm Performance in a Business-to-Business Market

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The Impact of CRM Strategy on Customer Loyalty in SMEs

Saleh, L., & Saheli, L. E. (2018) · International Business Research · doi:10.5539/ibr.v11n11p37 · Cited by 14 · see citing works

Service-innovation capability founded on knowledge from customers

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A novel association rule mining using genetic algorithm

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A new hybrid method based on fuzzy Shannon’s Entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank)

Ebrahimi, E., Fathi, M. R., & Irani, H. R. (2016) · Iranian journal of management studies · doi:10.22059/ijms.2016.56414 · Cited by 13 · see citing works

The Impact of CRM on Customer Satisfaction and Customer Loyalty: Mediation Effect of Customer Perceived Value (Evidence from Hospitality Industry)

Sheikh, S. E., Halim, Y. T., Hamdy, H. I., & Hamdy, M. A. (2020) · مجلة جامعة الإسکندرية للعلوم الإدارية · doi:10.21608/acj.2020.121770 · Cited by 13 · see citing works

Text Mining Algorithms for Extracting Brand Knowledge: The Fashion Industry CasePreprint

Rizun, N., & Kucharska, W. (2018) · SSRN Electronic Journal · doi:10.2139/ssrn.3148476 · Cited by 13 · see citing works

Using Flexibility in Designing CRM Solution

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CRM Technology and KAM Performance: The Mediating Effect of Key Account-Related Knowledge

Salojärvi, H., & Sainio, L. (2015) · RePEc: Research Papers in Economics · Cited by 12 · see citing works

Investigating customer relationship management systems involvement towards customer knowledge creation processes

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تحلیل سیستمهای مدیریت ارتباط با مشتریان با رویکرد خلق دانش (مورد مطالعه: یکی از شرکتهای ارائه دهنده خدمات اینترنتی )

حسینی, س. ج. (2015) · DOAJ (DOAJ: Directory of Open Access Journals) · doi:10.22091/jemsc.2015.530

Knowledge creation in a contact center’s customer relationship management system. : Implications from organizational user perspectives

Melstað, S. M. (2020) · DiVA (Linkoping University)

Gaining customer knowledge through analytical CRM

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Research on Customer Knowledge Management Based on CRM

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