The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
Invoking social norms a social psychology perspective on improving hotels' Linen-Reuse programs
Abstract
Social psychology theory can be applied to such mundane purposes as encouraging guests to reuse their washroom towels. In contrast to the appeals now in use to persuade guests to reuse their towels, research found that applying the norm of reciprocation and the descriptive norm for proenvironmental action improved guests' participation in one hotel's towel-reuse program. The implication is that such research can also be applied to other areas of hotel operation to benefit businesses, consumers, and the environment.
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“In the context of hotels, invoking social norms and increasing anticipated guilt are a way of encouraging consumers to engage in sustainable behaviors (hotels' linen-reuse programs, Goldstein et al., 2007; or reusing of towels, Theotokis and Manganari, 2015).”
From Understanding the antecedents of consumers' attitudes towards doggy bags in restaurants: Concern about food waste, culture, norms and emotions (2017) · cites this paper as Goldstein et al., 2007
Citations
Cites
The norm of reciprocity: A preliminary statement
Gouldner, A. W. (1960) · American Sociological Review · doi:10.2307/2092623 · Cited by 12,001
Social Influence: Compliance and Conformity
Cialdini, R. B., & Goldstein, N. J. (2004) · Annual Review of Psychology · doi:10.1146/annurev.psych.55.090902.142015 · Cited by 6,077
Self-citationA Content Analysis of Environmental Advertising Claims: A Matrix Method Approach
Carlson, L., Grove, S. J., & Kangun, N. (1993) · Journal of Advertising · doi:10.1080/00913367.1993.10673409 · Cited by 602
Note on the drawing power of crowds of different size
Milgram, S., Bickman, L., & Berkowitz, L. (1969) · Journal of Personality and Social Psychology · doi:10.1037/h0028070 · Cited by 479
Research works printed but not linked: 13
- 10.1086/383426 · DOI
- 10.1177/0146167203258838 · DOI
- 10.1177/01461672012712002 · DOI
- Cialdini, Robert B., 1960, Influence: Science and practice
- 10.1177/001088040204300204 · DOI
- 10.1177/001872675400700202 · DOI · Paper page
- Goldstein, Noah J., 2007, A room with a viewpoint: The role of norm specificity in motivating conservation behaviors
- 10.1177/002224299706100105 · DOI
- 10.1086/426615 · DOI
- 10.1016/0022-1031(71)90025-4 · DOI
- Sharif, Muzafer., 1936, The psychology of social norms
- 10.1037/0033-2909.125.1.133 · DOI
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Cited by
Sorted by citations
Trending Norms: A Lever for Encouraging Behaviors Performed by the Minority
Mortensen, C. R., Neel, R., Cialdini, R. B., Jaeger, C. M., Jacobson, R. P., & Ringel, M. M. (2019) · Social Psychological and Personality Science · doi:10.1177/1948550617734615 · Cited by 221
Self-citationKormos, C., Gifford, R., & Brown, E. (2015) · Environment and Behavior · doi:10.1177/0013916513520416 · Cited by 193
Sirieix, L., Lála, J., & Kocmanová, K. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.10.004 · Cited by 175
The effect of intergroup comparison on willingness to perform sustainable behavior.
Ferguson, M. A., Branscombe, N. R., & Reynolds, K. J. (2011) · Journal of Environmental Psychology · doi:10.1016/j.jenvp.2011.04.001 · Cited by 84
Can colored sidewalk nudge city tourists to walk? An experimental study of the effect of nudges
Chen, J., Lehto, X., Lehto, M., & Day, J. (2023) · Tourism Management · doi:10.1016/j.tourman.2022.104683 · Cited by 31
Metadata
- Authors
- Goldstein, N. J., Griskevicius, V., & Cialdini, R. B.
- Affiliations
- Arizona State University,
- Venue
- Cornell Hotel and Restaurant Administration Quarterly
- Publisher
- SAGE Publications
- Published
- 2007-05
- Volume
- 48
- Issue
- 2
- Pages
- 145-150
- ISSN
- 0010-8804
- Cited by
- 121
- References
- 4
- Language
- en
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- Goldstein, N. J., Griskevicius, V., & Cialdini, R. B. (2007). Invoking social norms a social psychology perspective on improving hotels' Linen-Reuse programs. Cornell Hotel and Restaurant Administration Quarterly. https://doi.org/10.1177/0010880407299542