The DOI matches its Crossref record; 21 of the 21 references it cites were found in a registry or an index.
An Information-Processing Approach to Personal Problem Solving
Abstract
An information-processing view of personal problem solving is presented, involving the way people take in information, process that information into plans for solutions to personal problems and carry out those plans. An abbreviated view of how we view the effect of some important individual differences is presented. We present a definition of problem, which we see as allowing research that can use methods analogous to those employed in research informal problem solving and in the study of 'experts.' We hope that such research will allow us to target interventions according to particular client weaknesses. We suggest some research directions that have promise of future pay off. Suggestions for counseling are made that derive from our experience in counseling college students.
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The Framing of Decisions and the Psychology of Choice
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Cited by
Progress in resolving problems: A problem-focused style of coping.
Heppner, P. P., Cook, S. W., Wright, D. M., & Johnson, W. C. (1995) · Journal of Counseling Psychology · doi:10.1037/0022-0167.42.3.279 · Cited by 205
Self-citationSocial influence research in counseling: A review and critique.
Heppner, P. P., & Claiborn, C. D. (1989) · Journal of Counseling Psychology · doi:10.1037/0022-0167.36.3.365 · Cited by 136
Self-citationThe process of solving problems with self-service technologies: a study from the user’s perspective
Nili, A., Tate, M., & Johnstone, D. (2019) · Electronic Commerce Research · doi:10.1007/s10660-018-9304-0 · Cited by 21
Metadata
- Authors
- Heppner, P. P., & Krauskopf, C. J.
- Venue
- The Counseling Psychologist
- Publisher
- SAGE Publications
- Published
- 1987-07
- Volume
- 15
- Issue
- 3
- Pages
- 371-447
- ISSN
- 0011-0000 (ISSN-L)
- 1552-3861
- OpenAlex
- W2164732955
- Cited by
- 286
- References
- 21
- FWCI
- 34.98
- Type
- journal article
- Language
- en
- Open access
- closed
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