Cited by 489Chaos, Complexity, and EducationComplex Systems and Decision MakingManagement and Organizational Studies

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Complex Thinking, Complex Practice: The Case for a Narrative Approach to Organizational Complexity

Tsoukas, Haridimos, Hatch, Mary Jo·2001·Human Relations

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Abstract

Complexity is not only a feature of the systems we study, it is also a matter of the way in which we organize our thinking about those systems. This second-order complexity invites consideration of the modes of thinking we use to theorize about complexity, and in this article we develop the idea of second-order complexity using Jerome Bruner’s contrast between logico-scientific and narrative modes of thinking. Using Bruner’s framework, we examine and critique dominant forms of thinking about organizational complexity that are rooted in the logico-scientific mode, and suggest alternatives based in the narrative mode. Our evidence for the value of doing this comes from the logic of complexity theory itself, which we claim indicates and supports the use of the narrative mode. The potential contribution of the narrative approach to developing second-order thinking about organizational complexity is demonstrated by taking a narrative approach to the matter of recursiveness. By extension, similar insights are indicated for other features that logico-scientific thinkers commonly attribute to complex systems, including, nonlinearity, indeterminacy, unpredictability and emergence.

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Authors: Tsoukas, H., & Hatch, M. J.
Affiliations: University of Strathclyde (GB)
University of Virginia (US)
Corresponding author: Tsoukas, Haridimos
ORCID: Hatch, Mary Jo
Venue: Human Relations
Publisher: SAGE Publications
Published: 2001-08
Volume: 54
Issue: 8
Pages: 979-1013
ISSN: 0018-7267 (ISSN-L)
1741-282X
DOI: 10.1177/0018726701548001
OpenAlex: W2137373608
Semantic Scholar: 11ac8f21ef439d6b4f53d6b2a123cd618bbe8d42
Cited by: 489
References: 167
Citations by year: 2026: 7 · 2025: 13 · 2024: 20 · 2023: 14 · 2022: 19 · 2021: 19 · 2020: 23 · 2019: 14 · 2018: 29 · 2017: 24 · 2016: 26 · 2015: 27 · 2014: 30 · 2013: 29 · 2012: 33
FWCI: 6.93
Type: journal article
Language: en
Open access: closed
Licence: journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations: Human Relations (publishedVersion)
Topics: Social Sciences › Education › Chaos, Complexity, and Education
Social Sciences › Decision Sciences › Management Science and Operations Research › Complex Systems and Decision Making
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
Keywords: organizational complexity, narrative thinking, Bruner, complexity theory, recursiveness, nonlinearity, indeterminacy, unpredictability, emergence, complex systems

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Complex Thinking, Complex Practice: The Case for a Narrative Approach to Organizational Complexity

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