Counting, Control and Calculation: Reflections on Measuring and Management

Abstract

This article explores fundamental issues in performance measurement systems broadly conceived. Three key moments or themes are identified. First, the foundations of measurement in counting practices, and their inherent reductionism, are considered. Second, the relations between measurement and technologies of monitoring and control, such as auditing, are discussed. Third, first- and second-order measurement (meta-measurement) are distinguished, respectively as particular institutions of counting and data production, and as related dense networks of calculating experts operating on these numbers within specific cultures of objectivity. Finally, arguments about the consequences of performance measurement systems are evaluated, contrasting democratic enthusiasm for performance measurement control technologies with the view that they are some kind of ‘fatal remedy’. In place of a simple dichotomy of trust or distrust in numbers, the development of performance measurement instruments is argued to be a cycle of innovation, crisis and reform, which continually expands into new regions of social and economic life, and which expresses varying degrees of commitment to precision.