The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.
Measuring Experience Economy Concepts: Tourism Applications
Abstract
The authors develop a measurement scale tapping Pine and Gilmore's (1999) four realms of experience that is applicable to lodging and, potentially, tourism research across various destinations. Focusing on the bed-and-breakfast industry, the authors conducted preliminary qualitative studies and a subsequent field survey to collect data from bed-and-breakfast owners and guests to develop and test a proposed model of experience economy concepts. The proposed measurement model includes four realms of experience and four theoretically justifiable nomological consequences. The data supported the dimensional structure of the four realms of experience, providing empirical evidence for both face and nomological validities of these realms and a starting point for measuring emerging experience economy concepts and practices within lodging and tourism settings. The authors discuss ways the measurement scale can be further refined for adoption by destination marketers and directions for future research.
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Cites
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Cited by
Kim, J.-H. (2018) · Journal of Travel Research · doi:10.1177/0047287517721369 · Cited by 679
Conceptualising technology enhanced destination experiences
Neuhofer, B., Buhalis, D., & Ladkin, A. (2012) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2012.08.001 · Cited by 541
Zatori, A., Smith, M. K., & Puczko, L. (2018) · Tourism Management · doi:10.1016/j.tourman.2017.12.013 · Cited by 388
The accommodation experiencescape: a comparative assessment of hotels and Airbnb
Mody, M. A., Suess, C., & Lehto, X. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-09-2016-0501 · Cited by 379
Investigating the effects of smart technology on customer dynamics and customer experience
Foroudi, P., Gupta, S., Sivarajah, U., & Broderick, A. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2017.11.014 · Cited by 286
Metadata
- Authors
- Oh, H., Fiore, A. M., & Jeoung, M.
- Venue
- Journal of Travel Research
- Publisher
- SAGE Publications
- Published
- 2007-11
- Volume
- 46
- Issue
- 2
- Pages
- 119-132
- ISSN
- 0047-2875 (ISSN-L)
- 1552-6763
- OpenAlex
- W2131113076
- Cited by
- 1,830
- References
- 15
- FWCI
- 37.26
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
