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Cited by 156Diverse Aspects of Tourism ResearchCustomer Service Quality and LoyaltyDigital Marketing and Social Media

The DOI matches its Crossref record; 69 of the 69 references it cites were found in a registry or an index.

Understanding Guest Satisfaction with Urban Hotel Location

Yang, Yang, Mao, Zhenxing, Tang, Jingyin·2018·Journal of Travel Research
DOI 10.1177/0047287517691153
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Abstract

In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using data from 8,185 online reviews of 220 Los Angeles hotels checked in during a 1-year period, we apply a mixed-effect ordered logit model to investigate factors determining location evaluation scores. We classify all location-related factors into three categories: accessibility to points of interest, transport convenience, and surrounding environment. Our results suggest that a property’s accessibility to attractions, airports, universities and public transportation, as well as green spaces, bodies of water, and local businesses are significant determinants. Free parking and airport shuttle bus service could mitigate disadvantages related to inferior airport accessibility. Moreover, we underscore different hotel location satisfaction effects across travelers’ experiences and types of travel described in the online reviews. Lastly, different types of travelers demonstrate heterogeneous location preferences related to different tourist attractions.

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Research works printed but not linked: 5

  1. Broadway Michael J., 1993, Canadian Journal of Urban Research, 2, 30
  2. Dolnicar Sara, 2003, Paper presented at the Proceedings of the 9th Annual Conference of the Asia Pacific Tourism Association (APTA)
  3. ESRI, 2015, Methodology Statement: 2015 ESRI US Business Locations and Business Summary Data
  4. Gray W. S., Liguori S. C. 1998. Hotel and Motel Management and Operations, 3rd ed. Englewood Cliffs, NJ: Prentice Hall.
  5. So Siu-Ian, 2007, Journal of Travel & Tourism Marketing, 20, 79

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Metadata

Authors
Yang, Y., Mao, Z., & Tang, J.
Affiliations
  • Temple University (US)
  • California State Polytechnic University (US)
  • University of Florida (US)
Corresponding author
Yang, Yang
ORCID
Venue
Journal of Travel Research
Publisher
SAGE Publications
Published
2017-02-01
Volume
57
Issue
2
Pages
243-259
ISSN
  • 0047-2875 (ISSN-L)
  • 1552-6763
DOI
10.1177/0047287517691153
OpenAlex
W2589112705
Cited by
156
References
69
Citations by year
2026: 10 · 2025: 12 · 2024: 11 · 2023: 20 · 2022: 25 · 2021: 26 · 2020: 20 · 2019: 16 · 2018: 14 · 2017: 2
FWCI
36.42
Type
journal article
Language
en
Open access
closed
Licence
journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
Locations
Journal of Travel Research (publishedVersion)
Funders
Grant-in-aid, Temple University
Topics
  • Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Diverse Aspects of Tourism Research
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Keywords
hotel location, guest satisfaction, urban hotels, online reviews, public transport, green spaces, airport accessibility, free parking, airport shuttle services, tourist attractions, Los Angeles hotels

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