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Cited by 277

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction

Open access
Narangajavana Kaosiri, Yeamduan, Callarisa Fiol, Luis José, Moliner Tena, Miguel Ángel, Rodríguez Artola, Rosa María, Sánchez García, Javier·2019·Journal of Travel Research
DOI 10.1177/0047287517746014
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Abstract

The study focuses on sources of user-generated content (UGC) in social media: strong-tie sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction with the destination. It is separated into the pre- and post- travel processes. First, it addresses the influences of sources of UGC on tourist expectations about core resources and supporting factors, and then analyzes tourist satisfaction by concentrating on tourist expectations and perceptions of core resources and supporting factors. Findings suggest that UGC sources have an indirect effect on tourist satisfaction since most UGC sources have an influence on tourist expectations, which will later be compared with the real tourist perception. Main conclusions and some recommendations and limitations are provided.

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Metadata

Authors
Narangajavana Kaosiri, Y., Callarisa Fiol, L. J., Moliner Tena, M. Á., Rodríguez Artola, R. M., & Sánchez García, J.
Venue
Journal of Travel Research
Publisher
SAGE Publications
Published
2017-12-14
Volume
58
Issue
2
Pages
253-265
ISSN
  • 0047-2875 (ISSN-L)
  • 1552-6763
DOI
10.1177/0047287517746014
OpenAlex
W2772916669
Cited by
277
References
8
FWCI
32.85
Type
journal article
Language
en
Open access
green

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

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