The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Can Price Dispersion in Online Markets be Explained by Differences in E-Tailer Service Quality?
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Citations
Cites
Price dispersion and differentiation in online travel: An empirical investigation
Clemons, E. K., Hann, I.-H., & Hitt, L. M. (2002) · Management Science · doi:10.1287/mnsc.48.4.534 · Cited by 481
Cited by
Corporate Social Responsibility, Customer Satisfaction, and Market Value
Luo, X., & Bhattacharya, C. B. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.4.001 · Cited by 3,439
Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005) · Journal of Marketing · doi:10.1509/jmkg.2005.69.4.133 · Cited by 1,482
Self-citationThe impact of e-service quality and customer satisfaction on customer behavior in online shopping
Rita, P., Oliveira, T., & Farisa, A. (2019) · Heliyon · doi:10.1016/j.heliyon.2019.e02690 · Cited by 917
Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet
Ribbink, D., van Riel, A. C. R., Liljander, V., & Streukens, S. (2004) · Managing Service Quality: An International Journal · doi:10.1108/09604520410569784 · Cited by 872
Online trust: a stakeholder perspective, concepts, implications, and future directions
Shankar, V., Urban, G. L., & Sultan, F. (2002) · The Journal of Strategic Information Systems · doi:10.1016/s0963-8687(02)00022-7 · Cited by 671
Self-citation
Metadata
- Authors
- Pan, X., Ratchford, B. T., & Shankar, V.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2002-10-01
- Volume
- 30
- Issue
- 4
- Pages
- 433-445
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W3121296360
- Cited by
- 261
- References
- 1
- FWCI
- 65.04
- Type
- journal article
- Language
- en
- Open access
- green
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
