The DOI matches its Crossref record; 60 of the 62 references it cites were found in a registry or an index.
An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors
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In the citing paper
“Several studies in the past have confirmed the powerful correlation between intention to perform a behavior and actual behavior (Dabholkar & Bagozzi, 2002; Lucas & Spitler, 1999; Vijayasarathy, 2004).”
From Mobile shopping apps adoption and perceived risks: A cross-country perspective utilizing the Unified Theory of Acceptance and Use of Technology (2018) · cites this paper as Dabholkar & Bagozzi, 2002
In the citing paper
“According to Engel and Blackwell [95], and Dabholkar and Bagozzi [92], situational factors can forbid people from using new technology despite favorable consumer personalities.”
From Consumer Adoption of Online Food Delivery Ordering (OFDO) Services in Pakistan: The Impact of the COVID-19 Pandemic Situation (2021) · cites this paper as Dabholkar and Bagozzi [92]
Citations
Cites
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
Self-efficacy: Toward a unifying theory of behavioral change
Bandura, A. (1977) · Psychological Review · doi:10.1037/0033-295x.84.2.191 · Cited by 43,925
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989) · Management Science · doi:10.1287/mnsc.35.8.982 · Cited by 25,709
Self-citationMead, G. H., Joas, H., Huebner, D. R., & Morris, C. W. (2015) · University of Chicago Press eBooks · doi:10.7208/chicago/9780226112879.001.0001 · Cited by 12,419
(1974) · Medical Entomology and Zoology · Cited by 7,295
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1992.tb00945.x · Cited by 6,231
Self-citation(1985) · Cited by 6,185
Sheppard, B. H., Hartwick, J., & Warshaw, P. R. (1988) · Journal of Consumer Research · doi:10.1086/209170 · Cited by 3,867
Cited by
Sorted by citations
Customer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift.
Bagozzi, R. P. (2007) · Journal of the Association for Information Systems · doi:10.17705/1jais.00122 · Cited by 2,238
Self-citationMeuter, M. L., Bitner, M. J., Ostrom, A. L., & Brown, S. W., III (2005) · Journal of Marketing · doi:10.1509/jmkg.69.2.61.60759 · Cited by 1,799
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián, C., Ibáñez‐Sánchez, S., & Orús, C. (2018) · Journal of Business Research · doi:10.1016/j.jbusres.2018.10.050 · Cited by 1,680
“…technology-enhanced experiences, customer experience managers must focus not only on satisfying customers' novelty-seeking behaviors with technologies (Dabholkar & Bagozzi, 2002; Lin, 2003), but also on how these technologies improve and provide more value to their customers' core experiences.”
Backgroundvan Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D., & Petersen, J. A. (2017) · Journal of Service Research · doi:10.1177/1094670516679272 · Cited by 1,344
Metadata
- Authors
- Dabholkar, P. A., & Bagozzi, R. P.
- Affiliations
- University of Tennessee at Knoxville (US)
- Rice University (US)
- ORCID
- Bagozzi, R. P.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2002-07-01
- Volume
- 30
- Issue
- 3
- Pages
- 184-201
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2029483732
- Semantic Scholar
- 8c613e2552ca1fa8b3bcc65cf8499fefed4f1ebf
- Cited by
- 1,898
- References
- 62
- Citations by year
- 2026: 50 · 2025: 86 · 2024: 90 · 2023: 79 · 2022: 92 · 2021: 112 · 2020: 105 · 2019: 100 · 2018: 84 · 2017: 77 · 2016: 93 · 2015: 104 · 2014: 130 · 2013: 100 · 2012: 100
- FWCI
- 49.98
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of the Academy of Marketing Science (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- self-service technology, consumer acceptance, attitudinal model, consumer characteristics, situational factors, perceived waiting time, social anxiety, perceived crowding, novelty seeking, technology self-efficacy, self-consciousness, service delivery
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