The DOI matches its Crossref record; 64 of the 64 references it cites were found in a registry or an index.
Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Coefficient Alpha and the Internal Structure of Tests
Cronbach, L. J. (1951) · Psychometrika · doi:10.1007/bf02310555 · Cited by 43,931
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737
Multiple regression: testing and interpreting interactions
(1992) · Choice Reviews Online · doi:10.5860/choice.29-3352 · Cited by 36,654
(1983) · Cited by 33,192
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
Competitive Strategy: Techniques for Analyzing Industries and Competitors
(1980) · Journal of Sustainable Competitive Intelligence · doi:10.24883/iberoamericanic.v2i2.38 · Cited by 16,592
Cited by
Barczak, G., Lassk, F., & Mulki, J. (2010) · Creativity and Innovation Management · doi:10.1111/j.1467-8691.2010.00574.x · Cited by 479
Wang, W.-T., Wang, Y.-S., & Liu, E.-R. (2016) · Information & Management · doi:10.1016/j.im.2016.01.006 · Cited by 375
The influence of brand experience and service quality on customer engagement
Prentice, C., Wang, X., & Loureiro, S. M. C. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.04.020 · Cited by 367
Buyers’ perceived switching costs and switching: a meta-analytic assessment of their antecedents
Pick, D., & Eisend, M. (2014) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-013-0349-2 · Cited by 173
Multi-dimensional analysis of perceived switching costs
Barroso, C., & Picón, A. (2012) · Industrial Marketing Management · doi:10.1016/j.indmarman.2011.06.020 · Cited by 122
Metadata
- Authors
- Bell, S. J.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2005-04-01
- Volume
- 33
- Issue
- 2
- Pages
- 169-183
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2062709194
- Cited by
- 490
- References
- 64
- FWCI
- 31.71
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs. https://app.cochat.ai/papers/10.1177/0092070304269111
- The paper
- Bell, S. J. (2005). Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070304269111
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
