CoChat
Sign Up
Cited by 173Customer Service Quality and LoyaltyConsumer Market Behavior and PricingOutsourcing and Supply Chain Management

Buyers’ perceived switching costs and switching: a meta-analytic assessment of their antecedents

Pick, Doreén, Eisend, Martin·2014·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-013-0349-2
Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1007/s11747-013-0349-2

Cites

82 of 82 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Higher switching costs reduce the likelihood that customers leave the organization.

    “Switching costs also are associated with customer loyalty: Higher switching costs reduce the likelihood that customers leave the organization (Blut et al. 2015; Lam et al. 2004; Pick and Eisend 2014).”

    From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Pick and Eisend 2014

  • Pick and Eisend (2014) propose a path from relationship quality to switching costs, suggesting that customers lose the benefits from their relationship with a firm when they leave.

    “In contrast, Pick and Eisend (2014) propose a path from relationship quality to switching costs-suggesting that customers lose the benefits from their relationship with a firm when they leave.”

    From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Pick and Eisend 2014

  • B2B customers tend to invest more in long-term relationships once the relationship is established.

    “These customers also tend to invest more in long-term relationships once the relationship is established (Pick and Eisend 2014).”

    From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Pick and Eisend 2014

Cites

Flagged first, then by citations

Cited by

Sorted by citations

Related

Authors
Pick, D., & Eisend, M.
Affiliations
  • Freie Universität Berlin (DE)
  • European University Viadrina (DE)
Corresponding author
Eisend, Martin
ORCID
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2013-07-16
Volume
42
Issue
2
Pages
186-204
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-013-0349-2
OpenAlex
W2060396641
Cited by
173
References
82
Citations by year
2026: 11 · 2025: 7 · 2024: 14 · 2023: 10 · 2022: 23 · 2021: 18 · 2020: 14 · 2019: 14 · 2018: 13 · 2017: 19 · 2016: 10 · 2015: 12 · 2014: 7 · 2012: 1
FWCI
18.25
Type
journal article
Language
en
Open access
closed
Licence
www.springer.com/tdm (tdm)
Locations
Journal of the Academy of Marketing Science (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Outsourcing and Supply Chain Management
Keywords
perceived switching costs, alternatives, competition, relationship quality, cultural differences, relationship marketing

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review