The DOI matches its Crossref record; 22 of the 22 references it cites were found in a registry or an index.
Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
Akerlof, G. A. (1970) · The Quarterly Journal of Economics · doi:10.2307/1879431 · Cited by 23,016
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
Agency Theory: An Assessment and Review
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.5465/amr.1989.4279003 · Cited by 13,338
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Cited by
The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Rita, P., Oliveira, T., & Farisa, A. (2019) · Heliyon · doi:10.1016/j.heliyon.2019.e02690 · Cited by 917
Customer experiences in the age of artificial intelligence
Ameen, N., Tarhini, A., Reppel, A., & Anand, A. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2020.106548 · Cited by 833
How perceptions of intelligence and anthropomorphism affect adoption of personal intelligent agents
Moussawi, S., Koufaris, M., & Benbunan-Fich, R. (2021) · Electronic Markets · doi:10.1007/s12525-020-00411-w · Cited by 406
Perceived Service Quality and Customer Trust: Does Enhancing Customers' Service Knowledge Matter?
Eisingerich, A. B., & Bell, S. J. (2008) · Journal of Service Research · doi:10.1177/1094670507310769 · Cited by 267
Alejandro, T. B., Souza, D. V., Boles, J. S., Ribeiro, Á. H. P., & Monteiro, P. R. R. (2011) · Industrial Marketing Management · doi:10.1016/j.indmarman.2010.09.008 · Cited by 104
Metadata
- Authors
- Chiou, J.-S.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2006-10-01
- Volume
- 34
- Issue
- 4
- Pages
- 613-627
- ISSN
- 0092-0703 (ISSN-L)
- OpenAlex
- W2121967685
- Cited by
- 660
- References
- 22
- FWCI
- 23.06
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework. https://app.cochat.ai/papers/10.1177/0092070306286934
- The paper
- Chiou, J.-S. (2006). Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework. Journal of the Academy of Marketing Science. https://doi.org/10.1177/0092070306286934
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
